Real Estate Operations Lead - Client Care & Quality

Chamberlain Real Estate Group; Calgary; On-site; CAD 42,000 - 70,000; Full time

Job summary

The Chamberlain Group, Calgary's top-performing real estate team, seeks a Client Care Specialist to join the Operations Team. This role supports one of Calgary’s top-producing teams, ensuring an exceptional client experience from start to finish.

Beyond standard admin tasks, you will take ownership, anticipate needs, and maintain high quality across operations, communications, and transactions in a fast-paced real estate environment.

Qualifications

• Minimum 1–2 years of residential real estate administrative experience.
• Experience managing residential buying and selling transactions from contract to close.
• Experience entering listings into Pillar9 or another MLS input system.
• Strong written and verbal communication skills.
• High level of proficiency with Google Workspace.
• Valid driver’s license and own your own vehicle.

Responsibilities

• Oversee daily workflow with the Executive Assistant and department leadership.
• Coordinate priorities, workloads, and deadlines to keep projects moving.
• Step into operational leadership during absences or high volume.
• Assist with delegating tasks and following up on outstanding items.
• Support clients and team by resolving issues and ensuring consistency.
• Identify bottlenecks and suggest workflow improvements.
• Make independent decisions while knowing when to escalate.
• Proactively communicate potential issues.

Skills

Highly organized

Attention to detail

Proactive

Ownership mindset

Strong communicator

Team player

Tools

Pillar9

NexOne

DocuSign

Google Workspace

Canva

Job description

The Chamberlain Group, Calgary's top-performing real estate team, seeks a Client Care Specialist to join the Operations Team. This role supports one of Calgary’s top-producing teams, ensuring an exceptional client experience from start to finish.

Beyond standard admin tasks, you will take ownership, anticipate needs, and maintain high quality across operations, communications, and transactions in a fast-paced real estate environment.