Resident Experience Lead: Community, Retention & Events

Strategic Group; Calgary; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Extended health & dental

Company events

Flex days

Job summary

Strategic Group in Calgary is seeking a proactive Resident Experience Manager to lead the resident journey from move-in through renewal. You will build relationships, resolve concerns, support retention, plan events, and ensure welcoming communities across our properties.

This role collaborates with regional teams and requires flexibility to work evenings or weekends as needed. Based in Calgary, you’ll contribute to strategic initiatives while delivering exceptional customer service to residents.

Qualifications

• 2+ years of experience in residential property management or related resident-facing role.
• Excellent interpersonal and communication skills.
• Ability to handle conflicts and resolve issues professionally.
• Strong organizational skills to manage multiple priorities.
• Experience planning resident events and community initiatives.
• Familiarity with leasing/renewals is an asset.
• Flexibility to work occasional evenings and weekends.

Responsibilities

• Serve as the primary contact for residents throughout tenancy.
• Build positive resident relationships and provide responsive service.
• Address concerns promptly and escalate when needed.
• Lead move-in and move-out experiences with consistency.
• Plan and host resident events and community activities.
• Collaborate with Regional Portfolio Manager on occupancy and retention.
• Refer administrative matters to the Regional Administration Team.

Skills

Customer service

Communication

Relationship building

Problem solving

Event planning

Organizational skills

Leasing/ renewals experience

Yardi Voyager

Tools

Yardi Voyager

Job description

Strategic Group in Calgary is seeking a proactive Resident Experience Manager to lead the resident journey from move-in through renewal. You will build relationships, resolve concerns, support retention, plan events, and ensure welcoming communities across our properties.

This role collaborates with regional teams and requires flexibility to work evenings or weekends as needed. Based in Calgary, you’ll contribute to strategic initiatives while delivering exceptional customer service to residents.