Raven Cafe Barista

Mount Washington Alpine Resort; Courtenay; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Seasons pass

Referral bonuses

Daily shuttle bus

Resort discounts

Pro deals

Job summary

Mount Washington Alpine Resort's Raven Café in Comox Valley is hiring a part-time Front of House team member. You’ll welcome guests, take orders, prepare beverages, and serve food with a focus on hospitality. You’ll handle payments, keep the café tidy, and may assist in other departments as needed.

The role requires Serving It Right; Food Safe is a plus. A friendly, efficient, and professional demeanor helps you thrive in a busy alpine café environment.

Qualifications

• Serving It Right certification is required.
• Food Safe certification is a plus.
• Strong communication and customer service skills.
• Experience in food and beverage is a bonus, training provided.
• Ability to multitask in a fast-paced setting.
• WHMIS certification is an asset.

Responsibilities

• Greet guests with a warm smile and take orders.
• Prepare beverages, pastries, and alcoholic drinks.
• Serve food and drinks promptly and professionally.
• Handle payments and operate the POS system accurately.
• Balance cash at end of shift.
• Assist in other departments as needed.

Skills

Customer service

Cash handling

POS operation

Communication

Teamwork

Tools

Serving It Right

Food Safe

WHMIS

Job description

Job Title: Raven Café Front of HouseLocation: In Person at Raven Lodge, Comox ValleyWage Rate: 18.75Position: part-timeReports to: Supervisor, Indoor Operations/Café Lead HandJob Summary: If you love the smell of fresh coffee, the buzz of happy guests, and the cozy charm of a mountain café, this is the role for you! As a Front of House team member at the Raven Café, you’ll be serving up smiles, lattes, and delicious bites to guests enjoying their Nordic adventures. From breakfast and après-ski snacks to fondue nights and snowshoe tours, you’ll be part of the team that keeps the good vibes flowing and the hot drinks pouring.Key Responsibilities:Greet guests with a warm smile and take food and beverage orders with confidence and care.Prepare specialty coffees, pastries, and alcoholic beverages (yes, we’re licensed!).Serve food and drinks promptly and professionally, ensuring every guest leaves happy.Clear and clean tables, bus dishes, and keep the café tidy and welcoming.Handle payments and operate the POS system with accuracy and attention to detail.Balance cash at the end of your shift like a pro.Stay flexible—sometimes you’ll switch locations or roles depending on guest volume and weather.Help with general cleaning, restocking, and light maintenance to keep things running smoothly.Attend to the safety and security of Raven Lodge by following all safety procedures.Be ready to jump into other areas of the resort when needed—Retail, Rentals, or Outdoor Ops.Set up and support our Snowshoe Fondue tours—yes, it’s as fun as it sounds!Tackle other duties as assigned.Qualifications:Previous experience in food and beverage is a bonus—but we’re happy to train the right person!Serving It Right certification is required.Food Safe certification is a plus.Strong communication skills-you’re great with people and love making connections.Professional appearance and a positive attitude.Experience with cash handling and POS systems is an asset.Excellent time management—you know how to stay cool when things get busy.Familiarity with health and safety regulations.WHMIS certification is an asset.Willingness to help in other departments when needed-teamwork makes the dream work!Why Mount WashingtonA FREE Seasons Pass for you, and family passesBonuses for referring new staffDaily staff shuttle bus from town and the base for easy transportationResort discounts, including retail, rentals, lessons, and foodAccess to pro deals and other ski resort reciprocal ticket dealsRequired Skills & QualificationsPrevious experience as a barista or in a food and beverage service environment is preferred, but training is providedStrong interest in coffee and wine, with a willingness to learn product detailsFriendly, professional, and confident when engaging with guestsAbility to multitask and work efficiently in a fast-paced environmentComfortable operating a POS system and handling cash and payment transactionsServing It Right certification, or an equivalent alcohol service certification, requiredStrong communication and customer service skillsAbility to maintain a clean, organized, and well-stocked work areaKnowledge of mountain activities, events, or resort operations would be an assetAbility to work independently and as part of a teamPhysical Requirements:Ability to stand and move for extended periodsComfortable lifting and carrying up to 25 lbs of coffee, wine boxes, supplies, or equipmentAble to perform frequent reaching, bending, lifting, carrying, stocking, and cleaning tasksAbility to safely work around hot beverages, coffee equipment, glassware, wet floors, and busy service areasAvailability to work mornings, evenings, weekends, holidays, and peak resort periodsResort ConditionsWorking at a Winter Resort means no two days are the same, and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain. Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, muddy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!Mt. Washington is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Join us at Mt. Washington Alpine Resort and help create exceptional experiences that our guests will cherish for a lifetime!