Radiology Appointment Concierge – Patient Experience

EFW Radiology; Calgary; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Professional Development Programs

Extended Health, Dental & Wellness Benefits

Employee Recognition Programs

Matching RRSP Group Savings Plan

Onsite and Subsidized Parking

Job summary

A healthcare facility in Calgary seeks a dedicated Booking Clerk to manage patient appointments and contribute to exceptional patient care. Responsibilities include responding to patient requests, managing inbound calls, and ensuring excellent service delivery. The ideal candidate has a Medical Office Assistant diploma, excellent communication skills, and the ability to thrive in a fast-paced environment. This role offers benefits like health and wellness support and opportunities for professional development.

Qualifications

• Medical Office Assistant diploma including recognized medical terminology course is a strong asset.
• Previous call center experience in maternal fetal medicine and booking appointments is an asset.
• Ability to work in fast-paced environment with resilience.

Responsibilities

• Respond to requests for patient appointments.
• Manage large volumes of inbound calls for scheduling.
• Complete data entry for patient demographics and appointments.

Skills

Excellent listening

Verbal and written communication skills

Customer focused

Analytical and critical thinking

Education

Medical Office Assistant diploma

Job description

A healthcare facility in Calgary seeks a dedicated Booking Clerk to manage patient appointments and contribute to exceptional patient care. Responsibilities include responding to patient requests, managing inbound calls, and ensuring excellent service delivery. The ideal candidate has a Medical Office Assistant diploma, excellent communication skills, and the ability to thrive in a fast-paced environment. This role offers benefits like health and wellness support and opportunities for professional development.