Radiology Receptionist

NHS Jobs; Town of Oxford; On-site; CAD 37,000 - 45,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a professional radiology reception candidate to act as the first point of contact for patients, clinicians and visitors. You will manage patient arrivals, handle enquiries via phone, email and intercom, and use the CRIS system for accurate administration.

The role requires confidentiality, teamwork and proactive service delivery in a busy radiology department.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Experience with customer service and patient-facing duties is preferred.
• Ability to liaise with clinical staff regarding patient arrival times and safety information.
• 6-month probationary period applies to the role.

Responsibilities

• Receive patients, clinicians and visitors at radiology reception.
• Liaise with clinical staff on patient arrival times and safety information.
• Handle inquiries by telephone, email and intercom.
• Record and escalate queries to administration and clinical staff.
• Follow up with patients who miss appointments and perform courtesy calls.

Skills

Communication skills

Interpersonal skills

Customer service

Team player

Tools

CRIS hospital software

Job description

The reception post is the first point of contact for patients, clinicians, and visitors to the department. The Radiology service requires a professional, polite, and confident individual who can demonstrate confidentiality at all times. Responsibilities include liaising with clinical staff regarding patient arrival times and safety information, and receiving enquiries by various methods of media, including telephone, email and an internal intercom system. The candidate must ensure all reception tasks are completed accurately using the electronic computer system CRIS. Attending patients in real time for their appointments and record and escalate queries comprehensively to the administration and clinical staff. In addition, responsible for various administration tasks to include follow up communication with patients that have failed to attend appointments, courtesy calls and monitoring the waiting room to ensure patients are accommodated in a timely manner. Essential qualities required are a team player, flexible approach and the ability to work proactively - at times using ones own initiative. The candidate will have excellent communication and interpersonal skills, with customer care experience. Radiology is a busy patient centred department and this position will work as part of an administration and clerical team, with good peer group support and appropriate training provided as necessary. Experience of working with hospital software is advantageous. Please note that this post is subject to a 6-month probationary period.

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust