Summary
Under general supervision, the Quality Systems Technician manages quality activities by performing the following duties personally or through others to satisfy the customer and drive continuous improvement.
Responsibilities
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Participate in cross-functional team meetings to identify root causes and implement corrective actions for quality issues.
- Utilize various measurement and testing equipment to perform capability studies; document process performance as required.
- Develop and maintain quality audits for work-in-process and finished goods, ensuring they reflect current customer issues.
- Recommend improvements to processes, products, and documentation to enhance quality and customer satisfaction.
- Monitor manufacturing processes to ensure compliance with work instructions, process audits, and quality checklists.
- Create visual displays indicating acceptable and unacceptable parts, e.g., metal quality.
- Quarantine and oversee the disposition of non-compliant materials; assess costs and responsibilities.
- Collaborate with suppliers to resolve non-compliance issues and recommend improvements, providing feedback as necessary.
- Manage documents related to production inspections, calibration, and capability as per quality plans.
- Train production workers on audits, inspections, and calibrations as needed.
- Understand supplier and customer testing and quality plans.
- Understand Engineering Change Orders and Temporary Deviation processes.
Supervisory Responsibilities Mentor and lead co-workers in the Quality Systems Department and production.
Qualifications
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- In-depth knowledge of PGT manufacturing processes and products.
- Ability to work independently with limited guidance from supervisors.
- Familiarity with standard measurement and test equipment.
- Ability to read and interpret prints and complex procedures.
- Excellent record-keeping and documentation skills.
- Proficient with word processing, spreadsheets, and presentation software.
Education and Experience A.A. degree preferred.
Language/Communication Skills Strong written and verbal communication skills; ability to communicate effectively with customers, suppliers, workforce, and management.
Mathematical Skills Trigonometry, geometry, basic algebra, percentages, and averaging.
Reasoning Ability Ability to coordinate multiple projects, prioritize responsibilities, solve problems, and delegate to drive corrective actions.
Certificates, Licenses, Registrations Quality Technician Certification desired.
Physical Demands / Work Environment Typical office and plant environment with physical activities such as sitting, walking, standing, climbing, stooping, etc. Reasonable accommodations can be made for disabilities.