Quality Technician

Internetwork Expert; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a fast-growing company as a Quality Technician I, where you'll play a crucial role in ensuring product excellence and safety. This position offers the opportunity to conduct failure analysis, perform laboratory testing, and collaborate with cross-functional teams to improve products. You'll be part of an innovative firm dedicated to worker safety, working in a supportive environment that values your contributions and encourages professional growth. If you are detail-oriented, proactive, and passionate about technology, this is the perfect opportunity for you to make a significant impact in the industry.

Qualifications

• 1 year of technical/service experience required, 3 years without education.
• Fluent in English with strong communication and technical skills.

Responsibilities

• Conduct failure analysis and laboratory testing of products.
• Provide technical support and troubleshoot issues effectively.
• Meet quality goals and contribute to continuous improvement.

Skills

Technical support and troubleshooting

Failure analysis

Communication skills

Detail-oriented

Team player

Customer service

Organizational skills

Proactive approach

Understanding of electronic schematics

Education

Diploma/Degree in Electronics

Diploma/Degree in Instrumentation

Diploma/Degree in Computer Technology

Diploma/Degree in Mechanical Technology

Tools

NetSuite

JIRA

Job description

Our fast-growing company is currently hiring a Quality Technician I. Blackline Safety is a leader in products and services for worker safety monitoring and security tracking. We offer solutions that deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces. Our vision is to become the world leader of worker safety monitoring. The role of the Quality Technician is to conduct failure analysis, execute test cases and report on issues when investigating the products that Blackline Safety produces.

About Blackline

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly traded company (TSX: BLN).

This is a full-time permanent position.

Skills and Aptitudes:

• You have a diploma or degree in electronics, instrumentation, computer or mechanical technology from a recognized institution
• You have minimum 1 year experience in a technical or service role (3 years of industry experience without education will be considered)
• You are fluent in written and spoken English
• You have strength in a technical capacity and able to understand and process technical issues
• You demonstrate verbal and written business communication skills that are clear, concise, courteous, and professional
• You are computer literate including the Microsoft Suite of products
• You can read and understand electronic schematics and troubleshoot circuit boards
• You are organized, detail-oriented and can prioritize tasks
• You are a team player who offers solutions and ideas to continually improve the business
• You are proactive in your approach to customer issues
• You are outgoing, courteous, ambitious, and presentable with a professional demeanor

Responsibilities:

• Meet quality goals and benchmarks as set by Management
• Technical support and troubleshooting
• Failure analysis of product returned by customers
• Laboratory testing of samples – electronics, mechanical, gas testing
• Repair and inspect PCBA’s according to IPC standards
• Contribute to and author test summaries
• Present and report findings to cross-functional teams
• Provide analysis of failure modes to Operations, Engineering and Quality
• Recommend actions or solutions to improve products
• Project work for continuous improvement
• Process requests/tickets through our various systems: NetSuite, JIRA

Job Type: Full-time

Education:

• Diploma/Degree in Electronics, Instrumentation, Computer or Mechanical Technology from a recognized institution. Industry experience without education will be considered.

Experience:

• Technical/Service: 1 year (3 years required if without education)
• Manufacturing: 1 year (Preferred)
• NetSuite/ERP Systems: 1 year (Preferred)
• Lean and Six Sigma: 1 year (Preferred)

Location:

• Calgary, AB (100% on-site)