Quality Specialist – #189-25

Brightshores Health System; Owen Sound; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider is seeking a Quality Specialist to enhance operations and patient care services. This full-time role involves applying methodologies like LEAN and Six Sigma, leading initiatives for process improvement, and mentoring staff in performance excellence. Candidates should have a strong background in healthcare quality management and significant experience in clinical environments.

Qualifications

• Minimum of 3-5 years of experience in process improvement.
• Knowledge of Root Cause Analysis framework needed.
• Experience in clinical or hospital settings is an asset.

Responsibilities

• Lead quality and process improvement initiatives.
• Support accreditation readiness and KPI identification.
• Collaborate with staff, physicians, and volunteers.

Skills

Data analysis

Problem-solving

Facilitation

Coaching

Communication

Education

Bachelor's degree in a health-related field or engineering

Master’s degree in Healthcare Administration or related field

Tools

Visio

MiniTab

Job description

DEPARTMENT : QUALITY & SAFETY POSITION LOCATION : OWEN SOUND UNION AFFILIATION : NON-UNION STATUS : FULL-TIME The Quality Specialist is responsible for facilitating and / or executing quality and process improvement initiatives to enhance hospital operations, patient care services and care. This role takes leadership in using, teaching and applying LEAN, Six Sigma, and other process improvement methodologies to optimize workflows, efficiency and effectiveness across the corporation. The Quality Specialist works closely with the Manager, Quality & Patient Safety and the Quality Team to support organizational strategy by driving continuous improvement initiatives and mentoring staff in performance excellence.This role integrates structured project planning methodologies to ensure process improvement initiatives are effectively implemented. Additionally, the Quality Specialist will support accreditation readiness, key performance metric (KPI) identification, scorecard development, and performance metric tracking. Qualifications Required

• Bachelor’s degree in a health-related field or engineering
• Member of a regulated health profession, in good standing
• Minimum of 3-5 years of experience in progressively responsible roles related to process improvement, quality management, or healthcare operations
• Experience working in a clinical environment with knowledge of hospital operations is an asset
• Demonstrated knowledge of the Root Cause Analysis framework.
• Demonstrated experience in leading process improvement projects
• Strong data analysis and problem-solving skills
• Excellent facilitation, instruction, coaching, and communication abilities
• Proficiency in process mapping and improvement software (e.g., Visio, MiniTab)
• Knowledge of structured project planning methodologies and their application in healthcare process improvement
• Experience in accreditation processes, scorecard development, and performance metric tracking
• Ability to work collaboratively with all levels of the organization, staff, physicians and volunteers
• Recent satisfactory performance and attendance records
• Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes

Preferred

• Master’s degree in Healthcare Administration, Business, or a related field
• Experience in hospital or healthcare settings
• Certification in Change Management (e.g., PROSCI)

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Quality Specialist • Owen Sound, Grey County, Canada