Quality & Privacy Administrative Assistant (6-Month Term)

Coast Mental Health; Vancouver; On-site; CAD 34,000 - 41,000; Full time

Job summary

Coast Mental Health in Vancouver is seeking an Administrative Assistant to provide comprehensive support to the Quality & Privacy Manager. This role includes coordinating meetings, managing documentation, and facilitating communications to ensure accurate, clear procedures.

You will assist with SOP development, manage client record disclosures under privacy laws, support accreditation efforts, and maintain trackers and files while preserving confidentiality and exercising professional judgment.

Qualifications

• Completion of post-secondary degree or diploma in Business Management or related field, or equivalent experience.
• Strong administrative skills demonstrated through previous work or practicum.
• Excellent organizational skills and attention to detail.
• Clear written and verbal communication skills.
• Ability to handle confidential/sensitive information professionally.
• Experience in a unionized healthcare or community services environment is an asset.
• Familiarity with collective agreements is an asset.
• Proficient in Microsoft 365 applications (Outlook, Word, Excel, Copilot, Planner).
• Working knowledge of an HRIS and/or LMS is an asset.
• Ability to clear a Criminal Record Check, including Vulnerable Sector screening.

Responsibilities

• Enhance efficiency in meeting coordination, documentation management, and information management.
• Schedule and attend committee meetings, prepare agendas and materials, and capture minutes and action items.
• Support development and maintenance of SOPs and processes.
• Coordinate client record disclosure and access requests per privacy laws and policies.
• Administer the client complaint management process from intake to resolution.
• Enter and maintain information in trackers and databases; organize files and assist accreditation timelines.
• Collaborate to support accreditation standards and quality checks.
• Provide comprehensive administrative support including correspondence, records, reports, and schedule management.
• Provide input into accreditation planning and quality initiatives.
• Maintain confidentiality and exercise sound judgment with sensitive information.
• Demonstrate strong interpersonal and writing skills; prioritize tasks and meet deadlines.

Skills

Administrative skills

Attention to detail

Written and verbal communication

Confidentiality

Microsoft 365 proficiency

Education

Post-secondary degree or diploma in Business Management

Tools

Microsoft 365 (Outlook, Word, Excel)

Copilot

Planner

Job description

Coast Mental Health in Vancouver is seeking an Administrative Assistant to provide comprehensive support to the Quality & Privacy Manager. This role includes coordinating meetings, managing documentation, and facilitating communications to ensure accurate, clear procedures.

You will assist with SOP development, manage client record disclosures under privacy laws, support accreditation efforts, and maintain trackers and files while preserving confidentiality and exercising professional judgment.