Quality Manager - Healthcare

SE Health; Toronto; Hybrid; CAD 69,000 - 87,000; Full time

Benefits offered by this job

Hybrid work

Pension

Flexible pay options

Car-loan support

Housing solutions

Exclusive staff perks

Job summary

SE Health is hiring a Change Management & Continuous Improvement lead to drive performance in service delivery centres across Canada. You will monitor KPIs, identify efficiency initiatives, and lead audits to improve productivity, utilization, and revenue.

The role requires Lean Six Sigma expertise, project management, and strong data-driven decision making. Hybrid work and a values-driven culture support career growth and impact.

Qualifications

• Degree in Health Science, Data, Quality Improvement, Engineering or Business.
• Strong LEAN and SIX SIGMA experience (Green or Black Belt Preferred).
• Project Management and Agile Method experience.
• Excellent training, coaching, communication skills.
• Strong technical background utilizing business intelligence tools, analytics, simulations.
• Ability to work independently, take initiative and be self-directed and work with others in the context of a team.
• Superior analytical, research, judgement, and problem-solving skills; takes personal initiative to apply these skills independently/without direction.
• Performance driven, accountable for results.

Responsibilities

• Monitor operational KPI’s to ensure performance is conformed to standard.
• Identify and implement efficiency initiatives that will have direct impact on business results
• Develop/Implement/Execute periodic audits on the operations
• Provide strategic insights and actions based on analysis of qualitative and quantitative data
• Organize data and insights to improve items such as: Productivity, staff utilization, non-billable, and revenue
• Develop and sustain a culture of Data integrity and accuracy for decision makers
• Evaluate current operational process and identify areas of deficiencies
• Develop solution models to redesign/improve the process utilizing statistical analysis and data intelligence
• Leverage LEAN/SIX SIGMA principles
• Ability to champion critical operational projects with multiple stakeholders under strict timelines
• Leverage agile management principles to drive results
• Ability to reinforce accountability to timeline and results
• Work collaboratively with different functional areas to obtain buy-in for process changes

Skills

Lean Six Sigma

Education

Health Science

Data

Quality Improvement

Engineering

Business

Tools

Business intelligence tools

Job description

Lead change management and continuous improvement initiatives within the service delivery centres to ensure optimal performance and achievement of key metrics.

Why join SE Health?

• Competitive Total Rewards So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

Responsibilities

• Monitor operational KPI’s to ensure performance is conformed to standard.
• Identify and implement efficiency initiatives that will have direct impact on business results
• Develop/Implement/Execute periodic audits on the operations
• Provide strategic insights and actions based on analysis of qualitative and quantitative data
• Organize data and insights to improve items such as: Productivity, staff utilization, non-billable, and revenue
• Develop and sustain a culture of Data integrity and accuracy for decision makers
• Evaluate current operational process and identify areas of deficiencies
• Develop solution models to redesign/improve the process utilizing statistical analysis and data intelligence
• Leverage LEAN/SIX SIGMA principles
• Ability to champion critical operational projects with multiple stakeholders under strict timelines
• Leverage agile management principles to drive results
• Ability to reinforce accountability to timeline and results
• Work collaboratively with different functional areas to obtain buy-in for process changes

Requirements

• Degree in (Health Science, Data, Quality Improvement, Engineering or Business) or relevant experience
• Strong LEAN and SIX SIGMA experience (Green or Black Belt Preferred)
• Project Management and Agile Method experience
• Excellent training, coaching, communication skills
• Strong technical background utilizing business intelligence tools, analytics, simulations
• Ability to work independently, take initiative and be self-directed and work with others in the context of a team
• Superior analytical, research, judgement, and problem-solving skills; takes personal initiative to apply these skills independently/without direction
• Performance driven, accountable for results.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and compensation details: We do not use AI in our recruitment process. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $69 000.00 - $87 000.00 annually based on experience.