Manager, Operations Performance

SE Health; Markham; Hybrid; CAD 87,000 - 108,000; Full time

Benefits offered by this job

Competitive Total Rewards

Flexibility & Belonging

Purpose & Impact

Growth that Meets Your Ambition

Job summary

SE Health is seeking a Manager, Operations Performance to lead standardized performance and financial reporting, KPI governance, and executive-ready materials. You will partner with operations leaders to support budgeting, variance analysis, and action planning to drive performance against targets.

Based at our Markham HQ with hybrid remote options, you will design reporting frameworks, ensure data quality, and translate insights into decisive actions for leadership across Canada.

Qualifications

• Experience in operational performance management, financial performance management, and enterprise reporting.
• Ability to design, standardize, and govern KPI cascades across LoBs.
• Experience with budgeting cycles, variance analysis, and root-cause analysis.
• Ability to translate data into executive-ready insights and action plans.

Responsibilities

• Define, standardize, and govern enterprise KPIs to align with goals.
• Design KPI cascades across LoBs for visibility at executive levels.
• Lead regular performance reviews to identify trends and improvements.
• Partner with Finance and LoBs on budgeting, variance analysis, and reporting frameworks.

Skills

Operational performance management

KPI governance

Executive reporting

Cross-functional influence

Education

Business Administration / Health Administration / Finance / Economics or related (MBA preferred)

Tools

Power BI

Microsoft Excel

Job description

Job Summary

The Manager, Operations Performance, is accountable for owning and advancing SE Health’s operational performance and financial management reporting infrastructure. The Manager acts as the architect and facilitator of standardized performance and financial reporting, ensuring consistent KPI definitions, enterprise reporting cascades, disciplined performance review cadences, and C‑suite ready reporting products. Working in partnership with operations leaders, the Manager supports the annual budgeting cycle, variance analysis, root‑cause analysis and action planning to drive performance against measurable targets. By aligning operational and financial performance metrics to organizational priorities and strategic outcomes, the Manager enables leadership to move from reporting to insight and action.

Accountability

• Operational Performance Management & KPI Governance:
  • Define, standardize, and govern enterprise and lines of business (LoB) level operational KPIs, ensuring clarity, comparability, and alignment to organizational goals.
  • Design and maintain KPI cascades across LoBs to support performance visibility at executive and operational levels.
  • Lead regular performance reviews, enabling leaders to identify trends, gaps, and improvement opportunities.
  • Monitor performance outcomes, identify root causes of variance, and support corrective action planning.
• Financial Performance & Variance Management:
  • Partner with Finance and LoBs to support operational budgeting, financial performance monitoring, and variance analysis.
  • Enable consistent financial reporting frameworks that link operational drivers to financial outcomes.
  • Support leaders in understanding financial performance drivers, risks, and trade‑offs while maintaining financial discipline and transparency.
• Standardized Business Reporting & Executive Readiness:
  • Design and maintain standardized business review frameworks, including templates, materials, and reporting cadences.
  • Produce executive‑ready, decision‑focused reporting materials that translate complex data into clear insights.
  • Ensure consistency in reporting language, definitions, and interpretation across the enterprise.
• Data & Reporting Enablement:
  • Translate business performance needs into data and reporting requirements in partnership with Data Science and Business Intelligence teams.
  • Ensure reporting products deliver actionable insights, usability, and confidence in data quality.
  • Critically assess data assumptions, limitations, and quality to ensure appropriate interpretation and decision‑making.
• Issue Escalation, Resolution & Governance
  • Define escalation paths, thresholds, and governance mechanisms for performance and financial risks.
  • Track critical issues to resolution, ensuring accountability across stakeholders without direct authority.
  • Support cross‑functional problem solving and alignment across Operations, Finance, and enabling functions.

Qualifications

• Business Administration, Health Administration, Finance, Economics, or a related discipline, or equivalent experience. MBA preferred.
• 8–10 years of progressive experience in operational performance management, financial performance management, enterprise reporting, or closely related roles.
• PMP, PgMP, or Prosci certification considered an asset.

Additional Skills / Core Capabilities

• Strong expertise in operational and financial performance management, including KPI design, normalization, and target setting.
• Proven ability to deliver clear, executive‑ready performance and financial reporting and insights.
• Advanced data analysis, interpretation, and data quality assessment skills.
• Demonstrated ability to influence senior leaders and drive alignment across cross‑functional, matrixed environments.
• Strong communication skills and ability to adapt approaches to different audiences.
• Strong partnership capability with Finance, Operations, and Data & BI teams.
• Experience using Power BI or comparable enterprise reporting tools. Advanced skills in Microsoft Excel.
• High degree of analytical rigor, clarity, and standardization discipline.

Location & Hybrid Role

This is a hybrid role, mainly remote, and is based out of our Markham head office located at 90 Allstate Parkway. Travel to the office will be required as needed.

Benefits

• Competitive Total Rewards – comprehensive benefits, pension, flexible pay options, car‑loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging – thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact – join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth that Meets Your Ambition – access tuition support, training and meaningful career pathways across a growing, future‑focused organization.

About Us

SE Health is a not‑for‑profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well‑being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and Compensation Details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The total compensation for this position is $87,000 – $108,000. The compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies, taking into consideration internal equity.