Quality Manager - Healthcare

SEHC; Canada; On-site; CAD 69,000 - 87,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension

Flexible pay options

Car-loan support

Housing solutions

Exclusive staff perks

Hybrid work environment

Tuition support

Career pathways

Job summary

SE Health is a not-for-profit social enterprise delivering health services across Canada. We seek a leader to drive change management and continuous improvement within our service delivery centres, ensuring KPI targets are met and operational excellence is achieved.

Join a national organization that values belonging, supports hybrid work, and offers tuition assistance, training, and meaningful career pathways as it strengthens communities nationwide.

Qualifications

• Lean Six Sigma Green or Black Belt preferred.
• PM and Agile Method experience.
• Strong training, coaching, and communication skills.
• Proficient in business intelligence tools and analytics software.
• Ability to work independently and in a team.
• Strong analytical, research, judgement, and problem-solving skills.

Responsibilities

• Monitor operational KPIs to ensure performance aligns with standards.
• Identify and implement efficiency initiatives affecting business results.
• Develop/execute audits on operations.
• Provide strategic insights from qualitative and quantitative data.
• Organize data and insights to improve productivity, staff utilization, and revenue.
• Foster data integrity and accuracy for decision-makers.
• Evaluate processes to identify deficiencies and redesign with data-driven methods.
• Champion critical projects with multiple stakeholders under tight timelines.
• Apply agile management principles to drive results.
• Ensure accountability to timelines and outcomes.
• Collaborate with functional areas to gain buy-in for changes.

Skills

Lean Six Sigma

Agile Method

Project Management

Data analytics

BI tools

Communication skills

Team collaboration

Education

Health Science

Data

Quality Improvement

Engineering

Business

Tools

Analytics software

Job description

Lead change management and continuous improvement initiatives within the service delivery centres to ensure optimal performance and achievement of key metrics.

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact
  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition
  Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

RESPONSIBILITIES:

• Monitor operational KPI’s to ensure performance is conformed to standard.
• Identify and implement efficiency initiativesthat will have direct impact on business results
• Develop/Implement/Execute periodic audits on the operations
• Provide strategic insights and actions based on analysis of qualitative and quantitativedata
• Organize data and insights to improve items such as: Productivity, staff utilization, non-billable, and revenue
• Develop and sustain a culture of Data integrity and accuracy for decision makers
• Evaluate current operational process and identify areas of deficiencies
• Develop solution models to redesign/improve the process utilizing statistical analysis and data intelligence
• Ability to champion critical operational projects with multiple stakeholders under strict timelines
• Leverage agile management principles to drive results
• Ability to reinforce accountability to timeline and results
• Work collaboratively with different functional areas to obtain buy‑in for process changes

REQUIREMENTS:

• Degree in (Health Science, Data, Quality Improvement,Engineering or Business) or relevant experience
• Strong LEAN and SIX SIGMA experience (Green or Black Belt Preferred)
• Project Management and Agile Method experience
• Excellent training, coaching, communication skills
• Strong technical background utilizing business intelligence tools, analytics, simulations
• Ability to work independently, take initiative and be self‑directed and work with others in the context of a team
• Superior analytical, research, judgement, and problem‑solving skills; takes personal initiative to apply these skills independently/without direction
• Performance driven, accountable for results.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well‑being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and compensation details

We do not use AI in our recruitment process. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $69 000.00 - $87 000.00 annually based on experience.