Program Manager, Solutions Lab (Future of Work & Future of Care)

SE Health; Markham; Hybrid; CAD 72,000 - 91,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible scheduling

Tuition support

Car-loan support

Housing solutions

Job summary

A not-for-profit health organization in York Region is seeking a Program Manager to lead initiatives focused on the future of work and care. The role involves designing and implementing strategies that leverage workforce innovation and AI to enhance employee experience and care delivery. This position requires strong project management skills, the ability to engage various stakeholders, and experience in transforming health service delivery. Join a purpose-driven team dedicated to advancing health and community well-being.

Qualifications

• 3-7 years of relevant experience in innovation, strategy or project leadership.
• Experience in workforce innovation, organizational transformation or digital solutions.
• Ability to manage cross-functional initiatives and engage diverse stakeholders.

Responsibilities

• Lead design and implementation of initiatives focused on workforce innovation.
• Develop business cases and strategic recommendations for new workforce models.
• Engage external partnerships to enhance workforce and care innovation.

Skills

Innovation mindset

Strategic thinking

Cross-functional leadership

Analytical skills

Communication skills

Education

Master’s degree in Business Administration or related field

Job description

The Program Manager, Solutions Lab (Future of Work & Future of Care) is responsible for leading high-impact initiatives focused on reimagining the future workforce and advancing innovative AI first models of care within SE Health.

This role operates in a cross-functional, enterprise-wide environment, driving innovation initiatives that strengthen workforce capacity, enhance employee experience, and enable new models of care delivery. The position emphasizes innovation in workforce design, AI enablement, new employee support models, and workplace transformation.

The Manager leads complex projects that span multiple departments and external partners. While the role may have limited direct reports, it exercises significant influence through matrix leadership, stakeholder engagement, and internal/external partnership coordination.

Primary accountability is advancing initiatives in:

• Future of Work – workforce innovation leveraging AI, new employee support models, workplace transformation
• Future of Care – enabling AI first innovative care delivery models that align with workforce transformation
• Support Internal innovation priorities – including digital transformation, AI-enabled workflows, and sustainability and green practices within workforce and operational models

Job Responsibilities:

• Lead the design, implementation, and evaluation of initiatives focused on Future of Work and Future of Care.
• Translate strategic priorities into actionable workplans, including pilots related to workforce models, digital tools, and care delivery innovation.
• Develop business cases and strategic recommendations including areas such as:
• Workforce support and enhancement programs such as respite for working caregivers, aging in the workplace, employee ownership, microloans programs, etc.
• AI-enabled workforce productivity and care models
• Ensure alignment with enterprise priorities, including clinical, operational, and digital transformation strategies. Identify opportunities for scaling, sustainability, and enterprise integration of successful models.

Cross-Functional & Matrix Leadership

• Lead cross-functional initiatives involving clinical, operational, HR, finance, communications and digital teams.
• Drive alignment across stakeholders to advance workforce and care innovation priorities.
• Provide leadership in navigating ambiguity and enabling coordinated execution across multiple functions.
• Support integration between workforce innovation and care delivery transformation efforts.
• Contribute to internal working groups related to digital transformation, AI literacy, AI adoption, and operational innovation.

External Partnerships & Ecosystem Engagement

• Develop and manage partnerships that advance workforce and care innovation (e.g., academic institutions, technology partners, social innovators).
• Engage external stakeholders to bring leading practices and innovative solutions into SE Health.
• Support co-development of pilots and initiatives that address workforce challenges and care delivery gaps.
• Represent SE Health in external forums related to workforce innovation, future of work, and care transformation.
• Design and test innovative workforce and care models, including pilots and prototypes.
• Develop logic models, evaluation frameworks and success metrics for workforce and care innovation initiatives.
• Leverage data and insights to inform decision-making and scaling strategies.
• Support adoption of digital and AI-enabled solutions that improve workforce effectiveness and care outcomes.
• Contribute to knowledge translation and internal dissemination of learnings.
• Integrate, where appropriate, sustainability and green practices into workforce and operational innovation initiatives (e.g., low-carbon workforce models, efficient resource utilization)

Qualifications:

Education:

Master’s degree preferred (e.g., Business Administration, Health Administration, Public Health, Social Innovation, Clinical Masters with significant innovation experience, or related field).

Experience & Capability Profile:

• 3–7 years of relevant experience in innovation, strategy, workforce transformation, or complex project leadership.
• Experience in:
• Workforce innovation including design methodology, organizational transformation or other related experiences
• Digital or AI-enabled solutions in healthcare or service environments
• Cross-functional initiative leadership
• Demonstrated ability to:
• Lead initiatives in ambiguous, evolving environments
• Engage diverse stakeholders including senior stakeholders and external partners
• Develop business cases and strategic recommendations
• Confidence in the responsible and ethical use of AI.
• Strategic thinking with a workforce and systems lens
• Strong project and portfolio management capability
• Matrix leadership and stakeholder influence
• Innovation mindset and comfort with ambiguity
• Analytical and data-informed decision-making
• Strong communication and executive-level synthesis skills
• Ability to connect workforce strategy with care delivery transformation
• Experience in home and community care or other health care settings is a strong asset

Leadership Readiness Indicators:

• Leads complex workforce and innovation initiatives end-to-end
• Influences across clinical, operational, and corporate functions
• Designs and tests new workforce and care models
• Operates with high autonomy and sound judgment
• Represents the organization confidently in external settings

Why Join SE Health?

• Competitive Total Rewards: So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging: Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition: Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and compensation details: We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The total target compensation for this position is $72,000 - $91,000. The compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies, taking into consideration internal equity.