Quality Improvement Specialist

Njoyn; Newmarket; On-site; CAD 65,000 - 95,000; Full time

Job summary

An established healthcare provider is seeking a Quality Specialist to enhance patient safety and quality of care. This role involves collaboration with diverse teams to analyze workflows, implement improvements, and lead quality initiatives. The ideal candidate will possess a strong background in quality improvement methodologies, exceptional analytical skills, and a commitment to patient-centered care. Join a dedicated team focused on innovation and excellence in healthcare delivery, where your contributions can make a significant impact on community health and safety. If you are passionate about quality improvement and patient safety, this opportunity is perfect for you.

Qualifications

• 3+ years of healthcare experience with a focus on quality and patient safety.
• Expertise in quality improvement methodologies and patient safety principles.

Responsibilities

• Collaborate with teams to enhance quality and patient safety across the organization.
• Lead patient safety initiatives and support accreditation processes.

Skills

Quality Improvement methodology

Patient Safety

Data measurement and analysis

Analytical skills

Communication skills

Interpersonal skills

Conflict resolution

Proficiency in MS Office

Process mapping

Accreditation knowledge

Education

Bachelor's degree in Healthcare Administration or Engineering

Master's degree preferred

Tools

Visio

MS Project

MS Office: Word, Excel, PowerPoint

Incident management reporting systems (RL Datix)

Job description

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

Reporting to the Manager of Quality, Patient Safety and Risk, the Quality Specialist will work collaboratively with leaders and their teams to support and improve Quality and Patient safety at Southlake Regional Health Centre through guidance, support, subject matter expertise and education. The expectation of this role is achieved by working with teams (staff, physicians, patients and families) across the organization in the analysis of current and future workflows, while identifying opportunities for improvement by designing, developing, testing and implementing change ideas in alignment with the organization’s priorities in partnership with patients and families. The successful candidate will strive to be innovative, and patient-centered, they will help to lead and promote patient safety initiatives using engagement strategies, Lean and Quality Improvement methodology, and developing or modifying processes and policies helping to meet our strategic goals. The successful candidate will work in a team environment and support the organization in leading teams to improve care, achieve strategic imperatives and assist in the Accreditation process.

Qualifications

• Bachelor's degree in Healthcare Administration, Engineering, or current registration with a health professional regulatory body. Master's degree preferred.
• A minimum 3 years' experience in healthcare.
• Expertise in Quality Improvement methodology and Patient Safety.
• Working knowledge in Quality Improvement methodologies including the use of QI tools (e.g., process mapping/flow diagrams, cause, and effect diagrams, pareto charts, affinity diagrams, tree diagrams, 5S, FMEA, etc.) and the IHI Model for Improvement.
• Data measurement and analysis pertaining to quality and patient safety highly preferred.
• Expertise in patient safety principles and standards.
• Proficient in interpretation of clinical documentation.
• Excellent analytical, critical thinking, problem solving, negotiation and conflict resolution skills.
• Strong interpersonal, investigative, teaching and facilitation skills.
• Confident, flexible, service-oriented and capable of managing multiple, competing priorities.
• Superior communication skills demonstrated in verbal, written and presentation capacity.
• A leader who is able to establish credibility with all levels of the organization, challenging the status quo and being a catalyst for positive change.
• Very strong attention to detail and process orientation.
• High level of integrity, trust and credibility.
• Demonstrated ability to work independently and with multidisciplinary teams.
• Demonstrated ability in communication (verbal and written), assessment skills, leadership and partnership.
• Proficiency in Visio, MS Office: Word, Excel, MS Project, and PowerPoint.
• Knowledge of incident management reporting systems (RL Datix) is an asset.
• Collaborate with clinical programs to implement recommendations that improve patient and staff safety by completing safety reviews, investigating safety incidents, analyzing data, identifying trends, and implementing recommendations.
• Ability to assist with quality improvement planning process, monitor quality indicators and other quality initiatives/action plans, and report in collaboration with clinical program teams.
• Offer training and build capacity for physicians and clinical staff to enhance their understanding of Quality Improvement initiatives within the healthcare system as it relates to their department/portfolio.
• Supports and facilitates ongoing readiness and preparedness for Accreditation, prepares updates, presentations and status reports on Accreditation.
• Assist and coach others on the development of Accreditation action plans, how to interpret and standards and address gaps.
• Participate in development of department's annual goals & objectives.
• Build trust with staff and peers through excellence, respect, integrity, and compassion.
• Be a champion for patient safety and quality improvement.
• Demonstrated commitment to Patient Partnership and co-design.
• Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion.
• Models behaviour that is aligned with the values of Southlake Regional Health Centre.
• Always with compassion.
• Power of many.
• Serve with purpose.
• Every voice matters.

Regular and reliable attendance is an expected requirement of this position.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

Please note: If you are selected to move forward in the recruitment process, a Southlake Talent Representative will contact you via email. Please double check any emails you receive from Southlake and ensure that the address ends in @southlakeregional.org or @southlake.ca. If it does not, we do not recommend responding as your email may not be sent to the Southlake team.