Quality Coordinator

Springstone Inc; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in behavioral health services is seeking a dedicated Quality Coordinator to enhance patient care. In this pivotal role, you will utilize your exceptional customer service skills to assist patients and address their concerns while ensuring compliance with healthcare regulations. The position offers a collaborative environment where your contributions will directly impact the quality of care provided. With a focus on patient advocacy and quality improvement, you will engage in meaningful work that fosters a supportive atmosphere for both staff and patients. If you are passionate about making a difference in the healthcare field, this opportunity is for you.

Benefits

Erschwingliche medizinische, zahnmedizinische und visuelle Pläne

Bis zu 16 Tage PTO für Vollzeitmitarbeiter

6 bezahlte Feiertage für Vollzeitmitarbeiter

Studiengebührenrückerstattung

401(k) Altersvorsorge

Flexible Ausgaben- und Gesundheitskonten

Zugang zu verdientem Lohn durch UKG Wallet

Qualifications

• 3 Jahre Erfahrung in einer Gesundheitseinrichtung, vorzugsweise psychiatrischer Bereich.
• Starke Kundenservice- und Problemlösungsfähigkeiten erforderlich.

Responsibilities

• Demonstration exzellenter Kundenservicefähigkeiten für Patienten und Besucher.
• Untersuchung von Patientenanliegen und Unterstützung bei der Problemlösung.

Skills

Kundenservice

Problemlösungsfähigkeiten

Datenanalyse

Education

Bachelor-Abschluss in einem gesundheitsbezogenen Bereich

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Quality Coordinator

Rainier Springs, part of Lifepoint Behavioral Health, a nationally known healthcare organization with a diversified delivery network with facilities from coast to coast, seeks passionate, patient-centric, and goal-oriented team members to join our team. We specialize in compassionate behavioral health services, including crisis stabilization, inpatient care, and outpatient treatment for acute mental health and substance use treatment. Our philosophy is built on a psychosocial model of care to decrease suicide rates, decrease addiction-related deaths, reverse the decline in life expectancy, and improve productivity in the communities we serve. We offer a collaborative work environment, competitive compensation, and flexible scheduling so you can focus on what matters – providing quality patient care. Join our team in Vancouver, Washington, to build a career that touches lives.

Benefits

• Affordable medical, dental, and vision plans provided to meet the needs of full employees and their families.
• Up to 16 days of PTO for full-time employees.
• 6 paid holidays for full-time employees.
• Tuition reimbursement.
• 401(k) retirement plan.
• Flexible spending and health savings accounts.
• UKG Wallet - We've partnered with UKG Wallet, a voluntary Earned Wage Access benefit, to offer employees access to their pay on their own schedule.

Position Details

What you will do in this role:

• Demonstrate excellent customer service skills in assisting patients and visitors in a prompt and courteous manner. Review all patient, family, or other written concerns regarding the hospital, staff, and/or program according to policy.
• Organize and prepare materials for various meetings as required.
• Investigate patient concerns, take actions, and provide mediation toward problem resolution in a timely manner. Track and trend all patient feedback, reporting results to the Director of Quality.
• Support the commitment of our hospital in adhering to Federal, State, and local rules and regulations governing ethical business practices for healthcare providers. Assist with medical record audits and spot checks to monitor regulatory compliance and documentation quality. Collect incident reports; record, analyze, investigate data, and report to the Quality Director. Assist QA Director with projects that improve care for all patients across facilities.
• Perform safety rounds on the units at the facility to identify risks and safety concerns and report these to the unit supervisor immediately and to the QA Director as soon as possible. Maintain patient confidentiality as outlined by HIPAA/42CFR Part II.

Qualifications

• Bachelor’s degree in a health-related field preferred.
• 3 years’ experience in a healthcare facility; previous experience in a psychiatric health care facility preferred.
• Clinical license preferred.
• Proficient in Microsoft Word and Excel. Ability to analyze complex information and use problem-solving skills to determine appropriate solutions. Previous quality and patient advocacy experience preferred; strong customer service experience required. CPR certification and Crisis Prevention Training (CPI) within 30 days. May be required to work flexible hours and overtime.

Salary range: $17 - $26 per hour. We would expect those hired into this job would be paid within this hourly rate; however, certain circumstances may allow us to pay outside of this hourly rate.