Quality Assurance Manager

Sandman Hotel Group; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

Join Sandman Hotel Group as a Quality Assurance Manager, where you will oversee guest comfort by ensuring cleanliness and presentation of hotel areas. Ideal candidates possess strong leadership and interpersonal skills, with at least three years of housekeeping experience. Enjoy a supportive work environment with ample career advancement opportunities and perks such as discounted hotel stays and ongoing training.

Benefits

Discounted Hotel Stays

Employee Assistance Program

Ongoing Employee Events

Growth Opportunities

Tuition Credit Program

Qualifications

• Minimum 3 years housekeeping experience with at least 1 year in a supervisory role.
• Must be able to work various shifts including mornings, evenings, weekends, and holidays.

Responsibilities

• Conduct daily quality assurance inspections across guest areas and laundry facilities.
• Address guest concerns related to cleanliness and service delivery.
• Monitor inventory of cleaning supplies and linen.

Skills

Time Management

Organizational Skills

Interpersonal Skills

Attention to Detail

Leadership Abilities

Tools

MS Word

Excel

Job description

Sandman Signature - Canada - St. John, St. John's, Newfoundland and Labrador, Canada

Job Description

Posted Tuesday, June 3, 2025 at 3:00 AM

Proud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Sandman Hotels requires an energetic Quality Assurance Manager responsible for providing for the comfort of guests of the hotel by ensuring that guest rooms and public areas are clean and properly presented. The QAM will promote a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests. The QAM must understand their role as a brand ambassador and provide positive brand experiences to all customers. Sandman Hotels offer competitive salary packages, an incredible work environment, and career advancement opportunities.

REQUIREMENTS

• Fast paced environment, work under pressure, tight deadlines, repetitive tasks, handling heavy loads, physically demanding, attention to detail, combination of standing, walking, standing for extended periods of time, bending, crouching, kneeling.
• Superior time management and organizational skills
• Strong interpersonal skills with an emphasis on leadership ability
• Positive attitude, pleasant personality, and a strong ability to motivate, train, develop and guide a team
• Knowledge of computers including MS Word, Excel and Internet
• Knowledge of health and safety standards
• Minimum 3 years housekeeping experience with a minimum of 1 years in a direct supervisory role in hotels
• Knowledge of laundry operations
• Able to work a variety of shifts including but not limited, mornings, evenings, weekends and holidays.

Key Responsibilities

• Perform daily quality assurance inspectionsacross guest rooms, public areas, and laundry facilities to ensure cleanliness, maintenance, and brand consistency
• Partner with third-party housekeeping and laundry teams to address service gaps and uphold operational standards
• Investigate guest concerns related to room cleanliness or service delivery, ensuring prompt, courteous, and effective resolution with follow-up
• Track, analyze, and report on quality metrics and inspection outcomes; contribute to continuous improvement initiatives and corrective actions
• Monitor and manage inventory of linen, amenities, and cleaning supplies; ensure timely and accurate ordering aligned with operational needs
• Ensure full compliance with health, safety, sanitation, and hygiene regulationsin all guest and service areas
• Maintain a consistent and approachable presence across guest floors and public spaces, acting as a quality ambassador for the brand
• Oversee the Lost and Found process, ensuring proper documentation, secure storage, and timely guest communication
• Collaborate with the General Manager to support departmental budget adherence, including cost monitoring and waste reduction initiatives
• Oversee department scheduling for Quality Assurance Inspectors and Maintenance personnel, ensuring appropriate coverage levels are met and staffing aligns with operational guidelines and service level expectations

WORK CONDITIONS

• Manual dexterity required to use various cleaning apparatus and supplies.
• Ability to lift up to 30 pounds
• Regular physical activity including walking, standing, sitting, lifting, crouching and kneeling.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants areencouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/ .

Sandman Signature - Canada - St. John, St. John's, Newfoundland and Labrador, Canada