Quality Coordinator

University Health Network; Toronto; Hybrid; CAD 92,000 - 109,000; Full time

Job summary

Join an innovative healthcare team at a leading research hospital where your role as a Quality Coordinator will be pivotal in enhancing the quality of patient care. In this dynamic position, you will develop and implement quality strategies while fostering a culture of safety and reporting. Collaborating with talented professionals, you will manage communications and support various committees, ensuring high standards are maintained. This role offers a unique opportunity to contribute to a healthier world while enjoying a flexible work environment and numerous professional development opportunities. If you are passionate about healthcare quality and want to make a difference, this is the perfect role for you.

Benefits

Competitive offer packages

Healthcare of Ontario Pension Plan (HOOPP)

Close access to Transit

Flexible work environment

Opportunities for development and promotions

Corporate discounts

On-site gyms

Qualifications

• Bachelor's degree in project management or healthcare administration required.
• 4-6 years of practical experience in a healthcare environment preferred.

Responsibilities

• Develop and support DMOH Quality strategy and culture.
• Provide administrative support to DMOH Quality Committee and sub-committees.

Skills

Interpersonal Skills

Customer Service Skills

Organization Skills

Time Management Skills

Communication Skills

Judgment Skills

Ability to Work Under Pressure

Self-directed Work

Teamwork

Education

Bachelor's Degree in Project Management or Healthcare Administration

Project Management Training or Certification

Tools

Microsoft Office

Database Software

Spreadsheet Software

Job description

• Department: Hematology and Medical Oncology

Company Description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education, and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine, and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World, and it is only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
Site: Princess Margaret Cancer Centre
Department: Medical Oncology and Hematology
Reports to: Program Manager, Division of Medical Oncology and Hematology
Grade: N0:10
Hours: 37.5/week
Salary: $92,008 - $108,245 per annum (To commensurate with experience and consistent with UHN compensation policy)
Status: Permanent Full Time
Closing Date: February 17, 2025

Position Summary

The Quality Coordinator acts as a key facilitator and resource for the Division of Medical Oncology and Hematology Quality Program. The principal responsibilities include: developing and providing ongoing support for DMOH Quality strategy; helping to foster a quality and safety reporting culture; helping to develop and disseminate metrics; providing administrative support to the DMOH Quality Committee and various sub-committees; managing DMOH Quality Program communication; performing cross-functional and/or other duties consistent with the job classification, as assigned or requested. This is a hybrid model position.

Duties

1. Develop the DMOH Quality Strategy including advancing current priority areas in addition to helping support future directions.
2. Foster a safety and reporting culture by supporting and mentoring staff and physicians with safety event reporting, conducting QI audits, and attending safety event debriefs.
3. Develop and disseminate metrics including ones driven by DMOH Quality, UHN, and Ontario Health.
4. Provide administrative support to the DMOH Quality Committee and sub-committees by planning agendas, preparing and disseminating meeting packages, and taking minutes.
5. Manage communication from the DMOH Quality Committee to hospital leadership, DMOH staff, and physicians. Update and maintain relevant internal and external websites.

Qualifications

• At minimum completion of a four-year bachelor's degree in project management, healthcare administration, or recognized equivalent required.
• Project Management training or certification preferred.
• At minimum over 4 years up to and including 6 years of practical and related experience and/or 2 years on-the-job training required.
• Previous on-the-job computer/word-processing, database, and spreadsheet software experience required; experience in a Microsoft Office environment preferred.
• Experience working in a healthcare environment and teaching hospital an asset.
• Excellent interpersonal and customer service skills required.
• Excellent organization and time management skills required.
• Excellent verbal and written communication skills required.
• Ability to produce high-quality and accurate work in accordance with Hospital standards required.
• Ability to work well under pressure required.
• Ability to use good judgment in assessing difficult situations required.
• Ability to work independently and as a team player required.
• Ability to perform duties in a self-directed manner required.
• Knowledge of general office practices, procedures, and standards required.

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs, and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate, or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.