Manager, Quality & Process

Neighbourly Pharmacy Inc.; Toronto; Remote; CAD 85,000 - 110,000; Full time

Job summary

A leading pharmacy in Canada is seeking a Quality & Process Manager to support compliance across over 300 locations. The role involves overseeing regulatory adherence, managing audits, and training staff on compliance best practices, ensuring patient safety and operational integrity while fostering company growth.

Qualifications

• 3-5 years of experience in compliance within pharmacy or healthcare.
• Knowledge of Canadian pharmacy laws and regulations.
• Experience in training staff on compliance issues.

Responsibilities

• Ensure compliance with Canadian federal and provincial regulations.
• Conduct audits and manage compliance risks.
• Develop and implement compliance policies and procedures.

Skills

Regulatory Compliance

Audit Management

Policy Development

Risk Management

Training & Education

Communication

Analytical Skills

Education

Bachelor’s degree in Pharmacy, Healthcare Administration or related field

Certification in Regulatory Affairs or Compliance Management

Job description

Neighbourly Pharmacy is looking for a Quality & Process Manager to join our Pharmacy Excellence team, to support the continued growth and planning of our over 300 acquired Pharmacy locations across Canada! We have support offices located in ON, MB and SK, however this role can be located anywhere in Canada.

About Us:

NeighbourlyPharmacy is Canada's largest and fastest-growing network of communitypharmacies. With over 300 locations, our team of experienced industry leaders are passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Our Growth:

Neighbourly Pharmacyis continuing to grow rapidly across Canada. In March 2024, Neighbourly Pharmacy returned to being a privately-owned company and was again recognized as the one of the Best Managed Companies in 2025, Canada’s Top Growing Companies 3 years running and recognized on the 2022 The New Innovators list.

We thank all those who apply, however, only those that qualify for an interview will be contacted.

Location:

This role is remote, and may require travel into the office for meetings as required by department leaders.

Job Description:

The Quality & Process Manager is responsible for ensuring that all pharmacy operations adhere to applicable Canadian laws, regulations, and industry standards. This role involves overseeing compliance with federal and provincial regulations governing the practice of pharmacy, ensuring the proper handling and dispensing of medications, and monitoring the implementation of policies and procedures designed to safeguard patient safety, operational integrity, and ethical standards. The Compliance Manager will work closely with cross-functional teams to ensure ongoing compliance, manage audits, and provide guidance on regulatory requirements.

RESPONSIBILITIES:

Regulatory Compliance:

• Ensure all pharmacy operations comply with Canadian federal and provincial regulatory requirements (e.g., the Controlled Drugs and Substances Act, Food and Drugs Act, Narcotic Control Regulations, and provincial pharmacy laws).
• Stay up-to-date on changes to pharmacy-related legislation, regulations, and policies, and communicate changes to relevant stakeholders.
• Monitor compliance with the Canadian Anti-Spam Legislation (CASL), Health Canada regulations, and provincial health authority guidelines.

Policy and Procedure Development:

• Develop, implement, and regularly update pharmacy compliance policies and procedures in line with evolving regulatory standards.
• Ensure internal processes align with legal and ethical standards governing drug handling, storage, and dispensing.
• Review and improve standard operating procedures (SOPs) related to drug safety, inventory control, patient privacy (HIPAA), and drug disposal.

Risk Management and Auditing:

• Conduct regular compliance audits across pharmacy operations to assess adherence to regulatory standards.
• Identify and address areas of non-compliance or potential risks to patient safety, security, and legal obligations.
• Support the development and execution of corrective action plans in response to audit findings or regulatory violations.
• Report compliance issues and violations to senior management, regulatory bodies, and other stakeholders as required.

Training and Education:

• Lead training sessions and workshops to educate pharmacy staff on relevant regulatory requirements and compliance best practices.
• Ensure continuous professional development programs are in place to promote awareness of changing legislation and compliance obligations.
• Provide guidance and resources to pharmacy staff regarding regulatory interpretation and best practices.

Investigations and Reporting:

• Investigate any potential breaches in compliance, including incidents involving the improper handling of medications, fraudulent activities, or violations of patient confidentiality.
• Work with relevant departments (e.g., legal, risk management) to ensure investigations are thorough and appropriate actions are taken.
• Prepare reports and documentation for regulatory agencies, internal stakeholders, or as part of audit requirements.

Relationship Management:

• Act as the primary point of contact for external regulatory agencies (Health Canada, provincial regulatory bodies, etc.) regarding compliance matters.
• Collaborate with senior leadership to ensure the pharmacy’s compliance program aligns with broader organizational goals.
• Serve as a resource for pharmacy staff and management to resolve compliance-related questions or concerns.

QUALIFICATIONS & SKILLS:

• Bachelor’s degree in Pharmacy, Healthcare Administration, or a related field (Master’s or additional certification in Regulatory Affairs preferred).
• Minimum of 3-5 years of experience in a compliance role within the pharmacy, healthcare, or pharmaceutical industry.
• In-depth knowledge of Canadian pharmacy laws, regulations, and industry standards.
• Familiarity with Health Canada regulations, NACRS, DIN, and NDC codes.
• Experience conducting audits, investigations, and implementing corrective action plans.
• Strong understanding of regulatory frameworks and their practical application in pharmacy operations.
• Excellent organizational, analytical, and problem-solving skills.
• Detail-oriented with the ability to manage multiple compliance initiatives simultaneously.
• Strong verbal and written communication skills, with the ability to communicate complex regulatory information clearly.
• Ability to work independently, as well as part of a multidisciplinary team.
• Experience in training and educating staff on regulatory and compliance issues.

Certifications:

• Certification in Regulatory Affairs or Compliance Management is an asset.
• Licensure as a Pharmacist in Canada (if applicable, depending on organizational structure).

Neighbourly Pharmacyis an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.