Bilingual Quality Assurance Coordinator

BilingualOne; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company in the financial sector is seeking a Bilingual Quality Assurance Coordinator in Toronto. The role involves conducting quality assurance testing, improving processes, and ensuring compliance standards. Candidates should have 2-3 years of experience in the Financial Services industry and strong G Suite capabilities. Join a dynamic team and drive change with your analytical skills!

Qualifications

• 2-3 years experience preferably in Financial Services.
• Experience with G Suite applications.
• Keen analytical skills and solutions-oriented mindset.

Responsibilities

• Conduct quality assurance testing and production sampling.
• Meet service level requirements for quality assessments.
• Generate and distribute updates and reports as needed.

Skills

Analytical skills

Time management

Technology affinity

Tools

G Suite

Job description

Contract - Bilingual Quality Assurance Coordinator

Position : Bilingual Quality Assurance Coordinator

Location : Toronto, ON

Hybrid : Tuesday / Wednesday / Thursday in office and Monday / Friday WFH

Pay : $22.62 / hour

Hours : 9 : 00am to 5 : 00pm (37.5 hours a week)

Job Description

Responsibilities :

• Conduct production sampling, and other quality assurance testing measurements that provide information critical to assessing process execution and customer experience
• Meet service level requirements of delivering quality assessments on time
• Perform data entry and data research activities
• Respond to questions and requests from management and key stakeholders
• Execute and provide recommendations for process improvements and / or operating procedures
• Calibrate performance standards with peers and dedicated line of business
• Document procedures in accordance with established policies
• Generate and distribute updates and reports as needed
• Perform compliance testing and reporting for multiple lines of business

Qualifications :

• At least 2-3 years of work experience preferably in the Financial Services industry
• Experience working with G Suite applications, including Google Sheets, Google Docs and Google Slides
• Keen analytical skills with an appetite to drive change
• Affinity for technology with solutions based mindset
• Strong time management skills across a variety of deliverables. Ability to prioritize, multi-task and take action quickly

Asset Qualifications :

• Experience in the Financial Services Industry, including experience in Fraud and credit bureau disputes
• Experience with Quality Assurance, or Compliance, or Monitoring
• Strong knowledge of Fraud and / or Servicing and / or Loss Mitigation processes

This is currently for an active job opportunity.

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Quality Assurance Coordinator • TORONTO, ON