Quality Control Laboratory Supervisor

American Red Cross; Colwood; On-site; CAD 73,000 - 85,000; Full time

Job summary

Join a forward-thinking humanitarian organization as a Quality Control Supervisor. In this impactful role, you will oversee daily operations in a QC lab, ensuring safety compliance and the preparation of vital blood products. You will lead and develop a dedicated team, fostering a culture of excellence and support. With a focus on community and career growth, this position offers competitive compensation and a comprehensive benefits package, including medical, dental, and generous PTO. Be part of a mission-driven environment where your work truly makes a difference.

Benefits

Medical, Dental, Vision

Health and Flexible Spending Accounts

Starting PTO at 15 days/year

11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance Program

Disability Insurance

Service Awards and Recognition

Qualifications

• Minimum 3 years related experience or equivalent.
• 1 year of supervisory or lead experience.

Responsibilities

• Manage daily operations of the QC lab and supervise staff.
• Ensure compliance with regulations and policies.
• Prepare work schedules and ensure adequate coverage.

Skills

Effective communication

Customer service skills

Supervisory skills

Education

Bachelor's degree

Job description

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By joining the American Red Cross, you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

Joining The American Red Cross is like nothing else — it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network, working with a welcoming, diverse, and unified team. Your career growth is measured by the impact you make in people's lives and communities.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with a mission bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are outside of work as much as what you do at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW:

As a Quality Control Supervisor, you will oversee daily operations in the QC lab/Blood Center. You will supervise staff performing moderate to advanced testing, processing, and preparation of pathogen-reduced platelet blood products for hospital use. Responsibilities include hiring, supervising, training, supporting, developing, and leading staff while ensuring safety compliance.

KEY RESPONSIBILITIES:

• Manage daily operations of the QC lab, supervise staff and volunteers, including hiring, training, coaching, evaluating, and disciplining to ensure a qualified team and compliance.
• Prepare work schedules and ensure adequate coverage for shifts. Supervise work processes for accuracy and efficiency.
• Ensure compliance with regulations and policies.
• Verify product/samples for release, review documents, and ensure inventory accuracy.
• Meet monthly QC requirements, document and troubleshoot errors, and address customer concerns.
• Communicate with lab staff to resolve issues, facilitate shipments, and clarify test data.
• Participate in validation of equipment and procedures, serving as a departmental expert.

The responsibilities outlined are general and not exhaustive.

Pay Information:

$73,000 - $85,000 DOE

Shift:

2nd shift with coverage for other shifts as needed, Monday - Friday.

QUALIFICATIONS:

• Bachelor's degree required.
• Minimum 3 years related experience or equivalent.
• 1 year of supervisory or lead experience.
• Effective communication and customer service skills. Ability to work with diverse internal and external customers.

Preferred: MT (ASCP) certification or equivalent, knowledge of blood products and supplies.

BENEFITS:

• Medical, Dental, Vision
• Health and Flexible Spending Accounts
• Starting PTO at 15 days/year, based on tenure
• 11 paid holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance Program
• Disability Insurance
• Service Awards and Recognition

Join our team and make your career a force for good!

The American Red Cross is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age, or any characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.

Interested in volunteering? Visit redcross.org/volunteertoday to learn more.

To view the EEOC Summary of Rights, click here.