Quality Control Analyst

Buckland Customs Brokers Ltd.; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in global trade solutions is seeking a Quality Control Analyst to ensure the accuracy of import entries and provide exceptional customer service. The role involves coordinating documentation, maintaining quality standards, and collaborating with operations. Join a friendly, professional environment with opportunities for development and a competitive benefits package.

Benefits

Competitive salary

Benefits

Matching retirement plan

Opportunities for professional development

Collaborative work environment

Qualifications

• At least 1 year of experience in US Customs brokerage.
• Basic knowledge of HTS classification.

Responsibilities

• Provide excellent customer service to clients and vendors.
• Review Certificates of Origin for Free Trade program eligibility.
• Analyze and update PGA records in entries and databases.

Skills

Customer Service

Attention to Detail

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

For over 70 years, Buckland has been helping companies worldwide experience global trade more effectively. We employ a unique approach that combines trusted technologies with talented people skilled in their use. As a customer-focused company, Buckland offers unmatched services in Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing / Distribution. We strive to deliver customized services in a memorable way.

Position : Quality Control Analyst

What You’ll Be Doing

This role involves coordinating and auditing documentation for entries as assigned. You will assist in maintaining the quality and accuracy of import entries, handle requests for missing information, and ensure data accuracy.

What We Offer

• Competitive salary, benefits, and a matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development and ongoing learning
• Part of a growing organization

Responsibilities

• Provide excellent customer service to clients, vendors, and service providers in acquiring proper import documentation.
• Review Certificates of Origin and other documents to confirm eligibility for Free Trade programs.
• Analyze and update PGA records in entries and databases, understanding PGA reporting requirements.
• Collaborate with the operations department to maintain client databases and audit files for accuracy.
• Service clients and report issues to the Team Leader / Supervisor.
• Ensure shipments comply with US Federal Code of Regulations during entry.
• Communicate effectively in writing and verbally.
• Utilize Microsoft Office programs such as Excel, Word, Teams, and Outlook.
• Pay meticulous attention to detail to ensure accuracy and sound decision-making.
• Work efficiently in a fast-paced, results-driven environment.
• Maintain an organized calendar to manage meetings, tasks, and initiatives.
• Address inquiries and resolve issues promptly to provide exceptional customer support.
• High school diploma or equivalent
• At least 1 year of experience in US Customs brokerage
• Basic knowledge of HTS classification
• Intermediate proficiency in MS Office
• Legal eligibility to work at all times
• Valid passport and willingness to travel occasionally to other office locations in CAD / USA / MEX

How to Apply

Visit www.Buckland.com to learn more about us and our services. Our careers page lists current openings. Please prepare your updated resume and relevant documents for upload when applying.

Equal Opportunity and Accommodation

Buckland is committed to equal employment opportunities and prohibits discrimination based on protected grounds under applicable human rights legislation. We accommodate persons with disabilities throughout the recruitment process. For assistance, contact Talent Acquisition at [emailprotected] .