Quality Specialist

Ascendion; Canada; Presencial; CAD 41.339 - 55.119; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

5 personal days annually

10-15 days vacation

6 paid holidays

1 floating holiday

Descripción de la vacante

A global technology leader based in Canada is seeking a Quality Specialist to monitor customer-agent interactions and evaluate compliance with regulations. The ideal candidate should be bilingual in French and English, be detail-oriented, and have experience in Quality Assurance or Customer Support. This full-time role includes attractive benefits such as medical insurance and vacation time, fostering a culture of innovation and continuous learning.

Formación

• Prior experience in Quality Assurance or Customer Support preferred.
• Familiarity with the financial industry preferred.
• Comfort working with tech tools.

Responsabilidades

• Monitor and review customer–agent interactions.
• Evaluate compliance with business protocols.
• Provide detailed feedback to stakeholders.

Conocimientos

Bilingual proficiency in French and English

Strong attention to detail

Analytical thinking

Descripción del empleo

This range is provided by Ascendion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30,000.00/yr - $40,000.00/yr

Direct message the job poster from Ascendion

Talent Expert @ Ascendion | Connecting Top Talent with Game-Changing Opportunities

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands‑on experience

Experience a community of change makers!

Join a culture of high‑performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

*** About the Role ***

Job Title: Quality Specialist

Key Responsibilities:

• Monitor and review customer–agent interactions (calls, case notes, etc.)
• Evaluate compliance with business protocols and financial industry regulations
• Apply standardized scoring rubrics to assess call quality and documentation
• Identify deviations from process or compliance and score accordingly
• Provide detailed, structured feedback to business stakeholders
• Ensure agents consistently follow procedures and quality standards

Requirements:

• Bilingual proficiency in French and English
• Strong attention to detail and analytical thinking
• Ability to work independently and quickly learn new technology platforms
• Prior experience in Quality Assurance or Customer Support preferred
• Familiarity with the financial industry preferred
• Comfort working with intuitive, but not necessarily plug‑and‑play, tech tools

Nice to Have:

• Background in contact center quality monitoring
• Familiarity with financial services is a plus

Salary Range: The salary for this position is between $30,000– $40,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance dental insurance vision insurance 401(k) retirement plan long‑term disability insurance short‑term disability insurance 5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State 10‑15 days of paid vacation time 6 paid holidays and 1 floating holiday per calendar year Ascendion Learning Management System

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

Technology, Information and Internet