Quality Assurance Specialist

Jamieson Wellness Inc.; Windsor; On-site; CAD 54,000 - 81,000; Full time

Benefits offered by this job

Base pay

Short-Term Incentive Program

Benefits package

Job summary

Jamieson Wellness is seeking a Quality Assurance Specialist to join our global QA team. You will help ensure the quality of finished goods and APIs, lead GMP compliance activities, and drive proactive quality across processes and products.

The role requires a Bachelor of Science and at least 3 years of experience in QA for pharma, food or natural health products, with strong problem-solving, documentation, and communication skills in a fast-paced environment.

Qualifications

• Bachelor of Science from an accredited post-secondary institution.
• Minimum three (3) years of practical QA experience.
• Knowledge of pharmaceutical, food and natural health product regulations in Canada and internationally.
• Experience with GMP and quality systems in a regulated environment.

Responsibilities

• Coordinate, control, update, and maintain core QA processes and systems.
• Assure quality of all manufactured products through GMP compliance.
• Lead Finished Goods Process and Product Quality.
• Ensure GMP compliance of the assigned function and activities.
• Promote proactive quality through problem solving and cross-department collaboration.
• Understand GMP guidelines and Health Canada/WHO quality requirements.
• Oversee in-process and finished products, APIs, excipients, packaging and labeling operations.

Skills

Problem solving

Risk-based decisions

Quality systems

GMP knowledge

Documentation

Lean Six Sigma

Communication

Root-cause analysis

Process validation

Education

Bachelor of Science

Tools

ERP software

MS Office

Quality tools

SPC software

Job description

Jamieson Wellness is Canada's leading health and wellness company, driven by our purpose of Inspiring Better Lives Every Day. Established in 1922, we are Canada's #1 consumer health brand, proudly inspiring better lives for over 100 years. With our Jamieson, youtheory, Progressive, Smart Solutions, and Iron Vegan brands, we're growing globally and reaching more people every day. Our strong reputation is built on a commitment to quality, innovation, integrity, inclusion, and sustainability, supported by world-class manufacturing and rigorous certification standards. Guided by our core values of Accountability, Respect, Excellence, and Agility, we take ownership, collaborate effectively, and continuously evolve to better serve our consumers. Learn more: www.jamiesonwellness.com

About the Role

As a key member of the Quality Assurance Team, you'll help shape health and wellness outcomes for people around the world.

Responsibilities

• Responsible for the coordination, control, update, and maintenance of all specific areas of core Quality Assurance Processes and Systems.
• This role is primarily responsible for assuring the quality of all the manufactured products to finished goods through the compliance of the assigned GMP function and activity.
• Leader of the Finished Goods Process and Product Quality.
• Assuring the GMP Compliance of the assigned GMP function and activity.
• Drives the culture of Proactive Quality by integrating into the process and product quality, problem solving and resolution, in collaboration with other departments, the mindset of quality.
• The QA Specialist can identify and apply behaviors that are aligned to the requirements of Good Manufacturing Practices as defined under section C.02.006 of Health Canada GMP guidelines, GUI-00001; Section 51 of Health Canada NNPHPD GMP Guidance Document; Section 1.5 of WHO GMP Principles and other quality requirements.
• The Quality Assurance Specialist understanding covers in-process and finished human drugs and dietary supplements, as well as their component raw materials (including active pharmaceutical ingredients (APIs) and excipients) and packaging and labelling operations.

Qualifications

• Minimum Bachelor of Science degree from an accredited post-secondary institution. Prior experience in the field can be valued jointly with other type of post-secondary education.
• Minimum three (3) years of practical experience.
• Good knowledge of pharmaceutical, food and natural health product regulations in Canada and Internationally.
• Comprehensive knowledge of pharmaceutical, food and natural health product regulations in Canada and Internationally.

Required Skills

• Highly skilled in problem-solving and resolution, critical thinking and decision making.
• Risk-based decision-making skills - capable to make quality dispositions based on the quality status of products; can decide on special releases (conditional releases & deviation approvals) to meet demands from the business.
• Good knowledge of manufacturing operations and GMP with Microsoft applications (Word, Excel, Power Point etc.), Quality Tools, Statistical Process Control Software applications, Quality Management System, ERP software as applicable.
• Ability to learn highly complex documentation, processes and tasks related to quality and compliance as defined by GMP guidelines.
• Understanding of Lean Six Sigma Tools and Techniques (Not required but an added advantage).
• Excellent communication and writing skills.
• Technical knowledge in handling deviation investigation and change control, documents review and control, product releases, conducting internal product audits, handling customer issues, root-cause analysis (RCA/CAPA), troubleshooting, process validation.
• Excellent attention to details, and problem-solving skills.
• Ability to work and achieve results with minimum supervision.
• Superior organization and time management skills.
• Work independently (self-starter) and with JWELL team-oriented focus.
• High work ethic standards are a must.
• Able to commit to timelines in a fast-paced environment.
• Able to communicate and interact professionally with different areas of the company, with stakeholders of multiple hierarchies.

Preferred Skills

• Don't meet all requirement? We still encourage you to apply. Research shows some people only apply when they meet every qualification, but we value diverse experiences, perspectives, and transferable skills.

Pay range and compensation package

Jamieson Wellness offers a competitive total rewards package designed to support your well-being and professional growth. This includes base pay, eligibility for our Short-Term Incentive Program, and a comprehensive benefits offering. For this role, the posting range is 54,200 - 81,300 which reflects the full salary range of the position. Final compensation will be determined based on factors such as relevant experience, level of education, role scope, and other professional qualifications aligned with the requirements and complexity of this position.

Equal Opportunity Statement

Inclusion and belonging are foundational to our culture. At Jamieson, belonging is at the heart of how we work. We value diversity, equity, inclusion, and belonging, and believe our differences drive innovation and stronger decisions. Our goal is simple: a workplace where everyone feels safe, supported, and able to thrive. For more information on our commitments to people and planet, please read our latest Sustainability report and DEIB policy. If you require any accommodation during our hiring process, please let us know. We're committed to making the experience accessible and equitable for all, and we'll work together to find the right solution.

How we Hire

We sometimes use AI tools to suggest candidates, but every application we receive is reviewed by a real human and final hiring decisions are made by your future people leader.