Quality Assurance Specialist

Gate Gourmet; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

Gate Gourmet is seeking a Quality Assurance professional to monitor and improve quality systems across food production and catering operations. The role emphasizes HACCP and GMP adherence, worker training, and collaboration with QA management to ensure regulatory and customer specs are met.

Ideal candidates have a related degree and experience in high-volume food production, possibly in the airline industry, with strong analytical and organizational skills.

Qualifications

• College degree preferred; knowledge of Food Safety, HACCP and/or Quality Management.
• Experience with GMPs, SOPs and HACCP in quality programs is an asset.
• Experience in high-volume manufacturing, food production, catering or related field preferred.
• Airline industry experience would be an asset.

Responsibilities

• Monitor quality improvement projects.
• Audit implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification.
• Monitor corrective action system.
• Coordinate actions to prevent the occurrences of nonconformities.
• Maintain customer compliance resolution and metrics for the Quality organization.
• Ensure safety, quality and compliance to customer specifications.
• Train and monitor employees on proper work procedures to maximize productivity and reduce labor and costs.

Skills

Excel

Word

Quality auditing

Inspection methods

Detail oriented

Organizational skills

Interpersonal skills

Multitasking

Reading, writing, and oral skills

Education

College degree in related discipline

HACCP knowledge

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Main Duties and Responsibilities:

• Monitors quality improvement projects
• Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification
• Monitors corrective action system
• In conjunction with the QA Manager and QA Supervisor, implements the quality system detailed in the quality manual
• Drives prevention vs. detection of defects
• Coordinates actions to prevent the occurrences of nonconformities
• Maintains customer compliance resolution
• Responsible for the maintenance of key performance metrics for the Quality organization
• Controls Food safety and Quality of processing and manufacturing within the business
• Supports customer audits, government audits to meet compliance
• Verifies and ensures company policies and procedures are followed
• Ensures quality specifications and requirements are followed and met
• Responsible for safety, quality and compliance to customer specification
• Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs

Qualifications Education:

Preferred college degree in related discipline and knowledge of Food Safety, HACCP and/or Quality Management

Work Experience:

• Experience in quality control practices (GMP's, SOP's, and HACCP) and quality program control an asset
• Experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred
• Experience working in the airline industry would be an asset

Job Skills:

Minimum skill requirements:

• Intermediate level Microsoft office tool skills (Excel, Word)
• Knowledge of quality auditing, inspection methods
• Detail oriented
• Strong organizational skills, able to prioritize responsibilities and multi-task
• Strong interpersonal skills, interact well with multiple departments as required
• Able to work with little supervision
• Excellent reading, writing, and oral communication skills

Preferred skills:

• Excellent analytical skills
• Basic statistics calculation, and/or mathematical comprehension
• Project management skills
• HACCP certified and/or Food Safety training a plus

gategroup is the global leader in airline catering, retail‑on‑board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast‑paced and ever‑changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast‑paced and truly international working environment.

For further information, please visit www.gategroup.com.