Quality Assurance (QA) Compliance Coordinator

Natural Factors Inc.; Coquitlam; On-site; CAD 66,000 - 75,000; Full time

Benefits offered by this job

RRSP

Employee discount pricing

Free onsite parking

Safety boot voucher

Vendor discounts

Job summary

Natural Factors Inc. is seeking a QA Compliance Coordinator in Coquitlam, BC to coordinate quality certifications and compliance activities across Factors Group locations. This permanent full-time role (40 hours) follows a hybrid schedule, Monday–Friday 8:00 am–4:30 pm.

You will prepare for Organic, Halal, MSC, FOS certifications, maintain supplier quality agreements, handle quality investigations, CAPAs, and participate in management reviews while ensuring cGMP and GVP adherence.

Qualifications

• Bachelor’s degree in a scientific field required.
• 2+ years in food, natural health products, or pharmaceutical QA.
• GMP knowledge is required.
• Proficient with MS Office; data collection & reporting.
• Knowledge of CFIA, FDA, Health Canada, TRACES, and TGA regulations is a plus.
• Experience with organic accreditation and vendor audits is a plus.

Responsibilities

• Prepare and coordinate activities for certifications (Organic, Halal, MSC, FOS).
• Prepare, update, and maintain quality agreements with suppliers, customers, and stakeholders.
• Receive, evaluate, and coordinate investigations for product quality complaints and adverse reactions.
• Issue and track CAPAs with relevant departments to ensure closure.
• Conduct trend analysis and present quarterly and annual reports.
• Track licensing/certification updates to ensure regulatory compliance.
• Liaise with external stakeholders and internal personnel on quality initiatives.
• Develop and follow SOPs/WPs; adhere to cGMP and GVPs.

Skills

Quality compliance experience

Data collection & reporting

Vendor audits experience

Education

Bachelor's degree in a scientific discipline (Chemistry, Engineering, Biology, or Food Science)

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Quality Assurance (QA) Compliance Coordinator

1550 United Blvd, Coquitlam, BC V3K 6Y2, Canada

Job Description

Posted Wednesday, August 5, 2026 at 10:00 AM

The QA Compliance Coordinator organizes, coordinates, and assists in the activities required for the attainment of various quality compliance and certification initiatives for Factors Group locations.

Permanent Full-Time (40 hours)

Monday to Friday 8:00 am - 4:30 pm; Hybrid

$65,500 - $75,000

In this role, you will:

• Prepare and coordinate activities needed for the attainment and maintenance of key certifications such as Organic, Halal, Marine Stewardship Council (MSC), Fish Oil Standards (FOS), etc.
• Prepare, update, and maintain quality agreements with suppliers, customers, and relevant stakeholders
• Receive, evaluate, and coordinate investigations for product quality complaints and adverse reactions
• Issue and track corrective actions and preventive actions (CAPAs) with relevant departments to ensure proper closure
• Conduct trend analysis and present quarterly and annual reports as a part of management review
• Track and notify key licensing and certification updates to Quality management to ensure compliance with evolving regulations and guidelines
• Liaise external stakeholders and internal personnel related to Quality compliance initiatives
• Develop, maintain, follow standard operating procedures (SOPs), work procedures (WPs), and adhere to cGMP and Good Pharmacovigilance Practices (GVPs)

You have:

• Bachelor's degree in a scientific discipline (Chemistry, Engineering, Biology, or Food Science)
• Experience in a similar role in food, natural health products (NHP), and/or pharmaceutical industry (2+ years)
• Knowledge of current Good Manufacturing Practices (GMP)
• Competent with MS Office (Word, PowerPoint, Excel), including data collection, analysis, and reporting
• Knowledge of Canadian Food Inspection Agency (CFIA), Food and Drugs Act (FDA), Health Canada, European Union TRACES, and Australia's (Therapeutic Goods Administration) TGA regulations (an asset)
• Experience with and responsibility for Organic accreditation, certification programs applicable to industry (an asset)
• Experience with performing or participating in vendor audits. Certified Quality Auditor / Supplier Quality Auditor certification (an asset)
• Experience with pharmacovigilance and complaint handling (an asset)Knowledge of product, raw materials specifications, and label compliance requirements (an asset)
• Valid BC driver's license and access to a reliable vehicle
• Great benefits (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program)
• Company provided RRSP
• Loyalty share program (based on service length)
• $200.00 safety boot voucher & company provided PPE
• $300.00 per year to spend on company products
• Employee discount pricing
• Free onsite parking
• Exclusive discounts with various vendors

Why us?

• We're much bigger than you think, 30+ natural health brands loved across North America

1550 United Blvd, Coquitlam, BC V3K 6Y2, Canada