Quality Assurance (QA) Compliance Supervisor

Natural Factors Inc.; Coquitlam; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Great benefits

RRSP

Safety boot voucher

Company PPE

Product discounts

Employee appreciation events

Free onsite parking

Wellness sessions

Job summary

Natural Factors Inc. is seeking a Quality Assurance (QA) Compliance Supervisor to lead regulatory compliance across GMP, PCP/HACCP, and import/export activities. The role manages documentation, audits, and liaison with CFIA/USDA, ensuring product safety and quality.

The position is full-time, on-site/hybrid in Coquitlam, BC, with a focus on staff supervision, schedule planning, and adherence to health and safety standards, offering comprehensive benefits.

Qualifications

• Bachelor’s degree in Chemistry, Engineering, Biology, or Food Science.
• 5+ years in a similar role within food/NHP/pharma industries.
• 2+ years of supervisory experience and GMP knowledge.
• Proficient with MS Office and data reporting.

Responsibilities

• Plan and manage attainment and maintenance of quality certificates and import/export permits.
• Lead team to secure mandatory documentation, liaising with CFIA/USDA.
• Maintain PCP/HACCP programs and support supplier requalification.
• Support quality agreement management, complaint handling, and audits.
• Assist manager with staff scheduling, timesheets, and HR matters.

Skills

GMP knowledge

MS Office

English proficiency

Leadership / Supervisory experience

Import/Export knowledge

Education

Bachelor’s degree in a scientific discipline

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Quality Assurance (QA) Compliance Supervisor

1550 United Blvd, Coquitlam, BC V3K 6Y2, Canada

Job Description

Permanent Full-Time (40 hours)

Monday to Friday 8:00 am – 4:30 pm (flexible); Hybrid

In this role, you will:

• Plan and manage activities needed for the attainment and maintenance of key quality certificate and licenses, export health certificates/permits, licenses, and import requests
• Lead the team to secure mandatory import and export documentation, liaising directly with government regulatory bodies (such as CFIA and USDA)
• Lead the maintenance and updates to Food Safety Preventative Control Plans (PCP) and Hazard Analysis and Critical Control Points (HACCP) programs as required
• Support in supplier management program by leading all activities related to supplier requalification
• Support in quality agreement management, complaint handling, certification management programs as applicable
• Support manager with staff schedule, timesheets, performance assessment and of human resources matters

You have:

• Bachelor’s degree in a scientific discipline (Chemistry, Engineering, Biology, or Food Science)
• Experience in a similar role in food, natural health products (NHP), and/or pharmaceutical industry (5+ years)
• Supervisory experience (2+ years)
• Knowledge of current Good Manufacturing Practices (GMP)
• Excellent command of the English language (both written & verbal)
• Competent with MS Office applications (Word, PowerPoint, Excel) including data collection, analysis, and reporting
• Knowledge of Canadian Food Inspection Agency (CFIA), Food and Drugs Act (FDA), US Department of Agriculture (USDA), Health Canada, European Union TRACES, and Australia’s Therapeutic Goods Administration (TGA) regulations.
• Proficient with food safety preventative control plan (PCP) / hazard analysis and critical control point (HACCP).
• Experience in importing and exporting (an asset)
• Valid driver’s license, with access to a reliable vehicle
• Great benefits (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program)
• Company provided RRSP
• $200.00 safety boot voucher & company provided PPE
• $300.00 per year to spend on company products
• Employee discount pricing
• Employee appreciation events & rewards
• Free onsite parking
• Exclusive discounts with various vendors
• Employee wellness sessions

Why us?

• We’re much bigger than you think, 30+ natural health brands loved across North America

EEO Statement

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.