Quality Assurance & Continuous Improvement Lead

chfbc; Vancouver; On-site; CAD 70,000 - 110,000; Full time

Job summary

COHO is seeking a Quality Assurance Supervisor to oversee QA reviews, governance practices, and records management across client portfolios. You will identify risks, recommend improvements, and support continuity during transitions.

You will collaborate with management, trainers, and staff to implement improvements, build organizational learning, and ensure service excellence across COHO portfolios.

Qualifications

• Three to five years of progressively responsible experience in COHO or a similar organization.
• Experience in designing and delivering adult learning and staff development.
• Strong knowledge of governance, records management and service delivery workflows.
• Experience with quality assurance programs and reporting.

Responsibilities

• Conduct quality assurance reviews of client management and maintenance operations.
• Evaluate governance, records management, and reporting practices.
• Identify risks, gaps, and opportunities for improvement.
• Prepare detailed findings and recommendations.
• Provide relief coordination during staff absences and transitions.
• Support onboarding and staff development initiatives.

Skills

Quality Assurance

Governance

Adult Learning

Training Development

Documentation

Microsoft 365

ARCORI

Tools

ARCORI

Microsoft 365

Job description

COHO is seeking a Quality Assurance Supervisor to oversee QA reviews, governance practices, and records management across client portfolios. You will identify risks, recommend improvements, and support continuity during transitions.

You will collaborate with management, trainers, and staff to implement improvements, build organizational learning, and ensure service excellence across COHO portfolios.