Quality Assurance Analyst

City of Ottawa; Ottawa; On-site; CAD 84,000 - 100,000; Full time

Job summary

The City of Ottawa is seeking a Quality Assurance Analyst to enhance accountability and performance within police operations. The role involves conducting audits, ensuring compliance with legislation, and fostering a culture of continuous improvement. Ideal candidates should hold a relevant degree and possess significant experience in quality assurance and risk management.

Qualifications

• Experience in quality assurance, auditing, compliance, or performance measurement.
• Fluency in English, both written and oral.
• Certifications in internal auditing or risk management preferred.

Responsibilities

• Conduct audits and compliance reviews to ensure accountability.
• Track corrective actions and monitor the implementation of recommendations.
• Develop quality assurance plans and deliver training sessions.

Skills

Analytical skills

Risk management

Quality assurance frameworks

Data analysis

Education

Four (4) year University Degree in relevant fields

Tools

Microsoft Excel

Audit software

Job description

Competition Number: 17709

Applications will be accepted until 2359hrs on12/06/2025.

Posting Details:

This posting is for one (1) permanent position. All civilian competitions include the possibility of extension and/or additional temporary or permanent positions.

Salary Information:$84,193.36 - $99,158.15 annually. (2025 rates of pay)

All applications must be received on time and through our online application system. Applicants are required to upload their cover letter and resume in addition to the candidate profile. The cover letter should clearly outline your qualifications for this position.

More Information and templatesfor the Civilian Competition Process can be found on the WIKI, Civilian Competition Process, Candidate's Tool Kit.

Job Information Directorate: Communications and Strategy Branch Section:Business Performance Unit Pay Grade:Six (6) - Under Review Job Code:10151431 Work Location:19 Fairmont Avenue Supervisor's Title:Manager, Quality Assurance and Internal Audit Effective Date:January 1, 2025 Overall Purpose

The Quality Assurance Analyst is responsible for conducting quality assurance activities that promote accountability, compliance, and continuous improvement across police operations and administrative functions. This role plays a key part in delivering the internal audit and quality assurance program by performing assessments, monitoring performance, and ensuring adherence to legislative requirements, internal policies, and professional standards. The analyst identifies areas for improvement, contributes to the development of corrective actions, and supports ongoing quality monitoring aligned with the Community Safety and Policing Act, 2019. Through independent reviews and evidence-based analysis, this position helps strengthen public trust by promoting transparency, performance oversight, and service excellence.

Major Responsibilities

Assist in planning and executing audits, compliance reviews and quality assessments:

• Plan and conduct quality assessments, compliance reviews across operational and administrative areas.
• Collect, verify, and analyze data related to operations, policies and performance to identify gaps, risks and opportunities for improvement; .
• Conducts assessments of compliance with the Community Safety and Policing Act, 2019, adequacy standards, and other relevant regulations.
• Maintain complete and accurate audit documentation, evidence logs, and working papers.
• Provide inputs to reports, summaries, dashboards, audit databases and data visualizations for internal use.
• Track corrective actions and monitor the implementation of recommendations.
• Conduct research on audit trends, legislative changes, and professional standards.
• Ensure confidentiality and impartiality in all audit activities.
• Participate in professional development related to audit, risk management, and policing oversight.

Ensure compliance with regulations, governance, and contract management:

• Work with internal stakeholders (e.g. Policy Development Office, Legal, Professional Standards) to ensure alignment of internal practices with current legislation and Board policies.
• Liaise with internal and external partners to ensure the OPS is aware of, and in compliance with, relevant laws and regulations.
• Track the implementation status of recommendations from public inquests, inquiries, or external reviews.
• Maintain centralized logs and liaise with operational units to ensure required actions are documented and completed.
• Conduct research and stay current on risk and audit trends, legislation and standards that impact the quality assurance function.

Foster a culture of continuous improvement and risk management:

• Support the development of strategic, operational, and annual quality assurance plans by integrating risk-informed decision-making principles
• Provide guidance to management and staff on identifying process gaps, control weaknesses, and areas for improvement to strengthen operational effectiveness and risk mitigation.
• Develop and deliver tools, reference materials, and training sessions to promote consistent quality standards and to enable OPS members to proactively assess and manage risks in their day-to-day responsibilities
• Design communication and standardized reference material for OPS members to support continuous improvements and manage their risk environment.
  

Major Responsibilities (continued) Major Responsibilities (continued) Statement of Required Qualifications

Education and Experience:

• Four (4) year University Degree in relevant fields such as public administration, business, criminology, quality management, risk management, or a related field.
• Experience and formal training combined may substitute for stipulated education requirements.
• Minimum 3 years of experience in quality assurance, auditing, compliance, risk management, or performance measurement.
• Proficiency in Microsoft Excel and experience using audit, risk, or performance monitoring software.

Language:

English – fluency in oral, reading, and writing.

Certifications and Licences

• Certification in internal auditing (e.g. CIA, CISA) or risk management (CCSA, CRM, ABCP) or quality assurance (e.g. Lean Six Sigma- Black belt, Certified Six Sigma Professional (CCSP).

In service Training

The following mandatory training and education is provided to all employees of the OPS:

• Health & Safety.
• Respectful Workplace.
• Violence in the Workplace.
• Accessibility for Ontarians with Disabilities Act (AODA).
• Road to Mental Health Readiness (R2MR)
• Equity, Diversity & Inclusion (EDI).
• Active Bystandership for Law Enforcement (ABLE)

All employees of the OPS are expected to complete all additional and new mandatory training as prescribed by the Office of the Chief.

Job Knowledge

• Knowledge of the Organization’s Mission, Vision and Values.
• Skills in quality assurance frameworks and risk management (e.g., Plan-Do-Check-Act, ISO 31000, Lean, Six Sigma) in a public sector or policing context.
• Advanced knowledge of Microsoft Office (Word, PowerPoint, Excel, Visio, and Outlook).
• Knowledge of Ontario policing legislation (e.g., Community Safety and Policing Act, 2019) and relevant professional standards (e.g., IIA, ISO, etc.).
• Strong analytical, organizational, and written communications skills.
• High attention to detail and ability to manage multiple priorities under tight deadlines.
  

OPS Competencies Competency Level Competency Level Communication 2 Leadership 1 Teamwork 2 Planning and Organization 2 Adaptability 2 Resource and Fiscal Management 1 Service Orientation 2 Organizational & Environmental Awareness 1 Network & Relationship Building 3 Strategic Thinking 1 Problem Solving 2 Hours of Work Monday to Friday day shift schedule Effort and Working Conditions

Work is performed in a standard office environment with minimal adverse working conditions.

Desired Qualifications

• Understanding of the oversight and governance role of bodies such as the Inspectorate of Policing, Office of the Auditor General, and police service boards is an asset.
• Experience with data tools such as Power BI, Tableau, or similar platforms is an asset
• Work experience in a law enforcement or public safety environment.
  

Additional Competition Information:

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The Ottawa Police Service promotes the principles of diversity and inclusion. We provide accommodation during all parts of the hiring process as required. Applicants need to make their needs known if contacted to proceed to the selection process. Accessible formats and communication supports are available upon request.

Additional information about our hiring process can be found on the recruiting website.

Please direct any questions to [e-mail].

French to follow / la traduction française suivra.