Quality Assurance Analyst

LeverageTek Staffing Solutions; Ottawa; Hybrid; CAD 82,656 - 130,872; Full time

Job summary

LeverageTek Staffing Solutions in Ottawa is seeking a QA Analyst (MS Dynamics CRM) for a 6-month contract. The role is hybrid in Ottawa, with remote work options.

You will create and execute test plans, investigate defects, support data migration testing, and perform integration, system, and UAT testing across connected platforms. The ideal candidate has 8+ years of hands-on QA experience and deep knowledge of the Dynamics CRM Sales module.

Qualifications

• 8+ years of hands-on QA experience in a role with minimal process and ambiguity.
• Hands-on Microsoft Dynamics CRM experience, Sales module preferred.
• Experience creating and executing test plans and scripts with defect management across multiple testing types.

Responsibilities

• Create and execute test plans and scripts that validate performance per specifications.
• Investigate and document repro steps for customer complaints and non-conformance issues.
• Suggest solutions to resolve quality issues to improve customer satisfaction.
• Collaborate with Technology Solutions teams on system, unit, regression, load, and acceptance testing.
• Apply metrics to assess readiness and operability before release.
• Support data migration testing between CRM instances.
• Perform integration testing across connected systems and platforms.

Skills

QA Analyst

MS Dynamics CRM

Test planning

Regression testing

UAT testing

Integration testing

Automation testing

Data migration testing

Cross-functional collaboration

Tools

Automation testing tools

Job description

LeverageTek is actively seeking a QA Analyst (MS Dynamics CRM) for a 6 month contract with its Ottawa based customer.

Work Location:

Hybrid Ottawa - Open to remote

Key Tasks

• Create and execute test plans and scripts that validate application/system performance according to specifications
• Investigate and document repro steps for customer complaints and non-conformance issues
• Suggest solutions to resolve product quality issues and achieve improved customer satisfaction
• Collaborate with Technology Solutions teams in application testing, including system, unit, regression, load, and acceptance testing
• Apply established metrics to determine the readiness, quality, and operability of software, systems, and products due for release to members and/or within the enterprise
• Support data migration testing from one CRM instance to another
• Perform integration testing across connected systems and platforms

Key Qualifications

• Minimum 8+ years of hands‑on experience in a QA Analyst role with the ability to self‑direct in a low‑process, ambiguous environment
• Hands‑on experience with Microsoft Dynamics CRM — (Sales module speciafically)
• Demonstrated experience creating and executing test plans and scripts, including defect management across system, regression, UAT, and integration testing

Qualifications (Assets)

• Experience supporting or testing CRM data migration projects
• Experience with automation testing
• Experience working in cross‑functional technology teams

Compensation:

Hourly Rate Negotiable

This is an existing position vacancy.

About LeverageTek Staffing Solutions

Founded in 2003, LeverageTek provides end-to-end, cross‑functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.

Don't let our name fool you. Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor payroll management.

LeverageTek is an equal opportunity employer.

We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home.

We do all of this with kindness, empathy, and respect for each other.

LeverageTek is committed to employment equity and creating a diverse and inclusive workplace.

We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.

Accessibility accommodations are available upon request.

LeverageTek's specialized recruiting professionals use their expertise and our proprietary AI to accelerate connections between top talent and leading companies, while ensuring all screening and hiring decisions remain with our expert human team.