Quality Assurance Coordinator

Community Living Hamilton; Hamilton; On-site; CAD 34,000 - 39,000; Full time

Job summary

Community Living Hamilton is seeking a Quality Assurance Coordinator to support Finance, Operations and Client Services with rigorous QA practices. The role emphasizes attention to detail, audits, and compliance with QA measures.

You will conduct audits of client finances, review logs, assist with AP/AR, and help improve processes while building strong relationships with leadership and external partners.

Qualifications

• College diploma in business administration, finance, or office administration.
• 2+ years’ administrative experience; nonprofit or social service background preferred.
• Experience providing entry-level finance support.
• Knowledge of bookkeeping and accounting for program records and reconciliation.
• Data entry experience.
• Proficient with Outlook and MS Office (Excel, Word, PowerPoint).
• Strong attention to detail and analytical skills.
• Excellent organization and communication, both written and verbal.
• Knowledge of quality improvement methodologies; experience with QA initiatives.
• Familiarity with Ministry of Children, Community and Social Services Required Organizational Practices for Client Safety.
• Process-oriented; able to adhere to policy or refer exceptions to senior management.
• Experience coaching employees/teams on QA adherence.
• French language fluency or other language fluency is an asset.

Responsibilities

• Conduct semi-annual third-party audits of client finances with recommendations.
• Complete monthly and quarterly reviews of client financial logs and bank statements.
• Assist with accounts payable and receivable processes.
• Audit client and program files for ISPs and QA compliance.
• Support record retention: organize, archive, and securely destroy files.
• Collect, analyze, and report data related to duties.
• Identify improvement opportunities and advise management.
• Identify and report risks impacting resources or service delivery.
• Contribute to strategic plans and organization-wide projects.
• Build relationships with Leadership, Client Services, Operations, and management.
• Develop positive relationships with external stakeholders.
• Promote an engaged workplace culture.
• Ensure compliance with legislation, policies, QA requirements, and OH&S standards.
• Participate in required training and professional development.
• Promote CLH Vision and Mission in workplace and community.
• Report workplace hazards and contribute to health and safety improvements.
• Maintain confidentiality of sensitive information.

Skills

Attention to detail

Analytical skills

Organizational skills

Communication skills

Data entry

Office administration

Quality improvement

Team collaboration

French language

Education

College diploma in business administration or related

Tools

Outlook

MS Office

Excel

Word

PowerPoint

Job description

Organization Profile

Community Living Hamilton (CLH) is a busy and vibrant organization that supports 1,600 adults and children with diverse abilities thrive in the community. We are the region’s largest service provider for individuals with developmental disabilities such as Down Syndrome and Autism. We are dedicated to helping them achieve their full potential, be included in our community, and, ultimately, build great lives.

Pay band : 25$ - 28$ per hour
This is an Existing Vacancy

Position Summary

The role of the Quality Assurance Coordinator is to pursue Community Living Hamilton’s goal: "Helping Build Great Lives" by ensuring effective quality assurance support to our Finance, Operations and Client Services teams with a strong emphasis on attention to detail.

Responsibilities

• Conduct semi-annual third-party audits of client finances and provide recommendations to address discrepancies or concerns.
• Complete monthly and quarterly reviews of client financial logs and bank statements to identify anomalies, risks, or areas requiring follow-up.
• Assist with accounts payable and accounts receivable processes as required.
• Conduct regular audits of client and program files, including Individual Support Plans (ISPs), to ensure compliance with Quality Assurance Measures (QAM) and agency standards.
• Support the organization’s record retention practices by reviewing, organizing, archiving, and securely destroying files in accordance with established requirements.
• Collect, analyze, and report statistical and operational data related to job responsibilities.
• Identify opportunities for process and service improvement and provide recommendations to management.
• Identify, mitigate, and report potential risks that may impact organizational resources or service delivery.
• Contribute to the implementation of strategic plans, organization-wide projects, and initiatives by identifying trends, changes, and emerging needs.
• Build and maintain strong working relationships with Leadership, Client Services, Operations, and other members of the extended management team.
• Develop and maintain positive relationships with external stakeholders that support the organization’s reputation, services, and community partnerships.
• Contribute to an engaged workplace culture where employees feel valued, connected, and committed to shared organizational goals.
• Ensure compliance with applicable legislation, organizational policies, Quality Assurance requirements, and Occupational Health and Safety standards.
• Participate in required training and ongoing professional development.
• Promote and demonstrate the Vision and Mission of Community Living Hamilton within the workplace and broader community.
• Report workplace hazards and contribute to ongoing health and safety improvements.
• Maintain confidentiality and protect sensitive client, employee, and organizational information at all times.

Qualifications

• A college diploma in business administration, finance or office administration preferred
• 2+ years’ experience in an administrative position, preference to be given to experience within not for profit or social service field
• Experience providing entry level finance support
• Knowledge and experience of bookkeeping and accounting to maintain program record and reconciliation
• Previous data entry experience
• Highly proficient office administration application skills: Outlook, MS Office (Excel, Word, PowerPoint, etc.).
• Superior attention to detail and analytical skills
• Exceptional organizational, interpersonal and communication skills, both written and verbal
• Demonstrated knowledge of quality improvement methodologies and experience supporting successful quality improvement initiatives
• Experience or familiarity with Ministry of Children, Community and Social Services Required Organizational Practices for Client Safety
• Process-oriented, and able to adhere to policy or refer exceptions to senior management
• Experience supporting and coaching employees/teams to ensure proper adherence to quality assurance measures
• French language fluency, or other language fluency considered an asset

Community Living Hamilton welcomes applications from candidates with disabilities.

Accommodation is available on request for candidates taking part in all aspects of the selection process.