Quality Assurance Advisor

College of Complementary Health Professionals of BC; Vancouver; Hybrid; CAD 92,000 - 103,000; Full time

Job summary

A leading health organization is looking for a Quality Assurance Advisor to develop and evaluate its registrant quality assurance program. The role involves collaboration with staff, ensuring compliance with regulations, and maintaining high standards in health care delivery. This position offers autonomy, a competitive salary, and a variety of benefits, including flexible working arrangements and professional development opportunities.

Benefits

Health, dental, and vision benefits

Municipal Pension Plan

Paid time-off package

Flexible hybrid work arrangement

Professional development opportunities

Office closures for statutory holidays

Qualifications

• Minimum of five years of practice experience in health care delivery.
• Experience in quality and process improvement projects.
• Demonstrated ability to develop policies and procedures.

Responsibilities

• Develops and evaluates the College’s QA program and policies.
• Leads project planning initiatives ensuring budget and quality.
• Collaborates to integrate QA requirements across College functions.

Skills

Quality Assurance

Analytical thinking

Problem solving

Effective communication

Change management

Education

Qualification as a regulated health professional

Equivalent level of education, training and experience

Tools

Microsoft Office Suite

Cloud computing systems

Job description

Position Summary

Reporting to the Manager, Quality Assurance and Practice, the Quality Assurance Advisor develops, delivers and evaluates CCHPBC’s registrant quality assurance (QA) program, including QA program parameters, policy, and requirements. The Quality Assurance Advisor ensures the College’s QA program meets the College’s strategic and operational goals and is compliant with relevant legislation and organizational policies, and follows best practices and leading research in the area.

This role will have a high level of autonomy and accountability. The Quality Assurance Advisor also collaborates with staff across the College. It is essential for all College staff to contribute to a team approach with a public protection focus, delivering efficient services that align with and allow the College to meet its regulatory, strategic, and operational goals.

Duties and Responsibilities

• In consultation with the Chief Regulatory Officer, and the Director/Manager of Quality Assurance and Practice, the Quality Assurance Advisor develops, delivers and evaluates CCHPBC’s harmonized registrant quality assurance (QA) program, including program parameters, policy and requirements, and works to ensure that the QA program and processes are established, implemented, reviewed, revised, and maintained, and achieve compliance with established standards.
• Leads both project planning initiatives and program design and development from start up through to completion, ensuring schedule, budget and quality are successfully delivered. Prepares appropriate reports, briefing notes and presentations.
• Collaborates with other CCHPBC staff to support integration and alignment of registrant Quality Assurance requirements across other College functions as appropriate.
• Develops communications and resources for registrants to support the Quality Assurance program, and consults with internal and external individuals and organizations on registrant QA.
• Prepares reports, briefs, and presentations related to Quality Assurance for College leadership, or committee or Board approval as appropriate.
• Keeps current on quality assurance and continuing competence trends through conducting research and literature reviews, and uses findings to support the development and updates to Quality Assurance policy and to ensure programs and services are evidence-informed, effective and reflect leading practices in regulation.
• Collaborates with other regulators in BC and other jurisdictions to share best practices and develop common approaches to continuing competence.
• Other duties as assigned by the Manager, Quality Assurance and Leadership.

Qualifications and Skills

• Qualification as a regulated health professional and a minimum of five years of practice experience in health care delivery or an equivalent level of education, training and experience.
• Experience in leading/participating in transformational and incremental quality and process improvement projects. Familiar with evaluation methodologies and techniques, including basic statistical analysis methods. Lean/Six Sigma knowledge and experience is an asset.
• Knowledge of competency assessment tools and processes.
• Experience in a coaching leadership style.
• Demonstrated ability of conducting environmental scan and literature research for the current best-practice in the industry to support evidence-informed decision-making and to critically evaluate processes and programs.
• System and innovative thinker, with demonstrated analytical and problem-solving skills with a global perspective in order to incorporate the organization’s systems and strategies when developing viable solutions to program problems.
• Expertise in change management and facilitation.
• Exceptional presentation skills, with a demonstrated ability to communicate complex ideas clearly and effectively to diverse audiences.
• Demonstrated experience in writing and submitting successful grant and/or research applications.
• Strong oral and written communication and interpersonal skills.
• Ability to manage an independent, complex workload.
• Working knowledge of cloud computing systems and Microsoft Office suite (such as Word, PowerPoint, Excel, Outlook).
• Collaborative spirit with a passion for fostering regulatory excellence.

Compensation and Perks

The compensation for this position ranges from $92,360 – 102,780 annually, based on a 37.5-hour work week. The starting salary will be determined by factors such as the candidate’s job-related knowledge, skills, experience, the salaries of peers within the same range, market conditions, and other relevant considerations.

CCHPBC offers a competitive compensation package, including health, dental and vision benefits, employee assistance program, Municipal Pension Plan, and paid time-off package. Other perks include flexible hybrid work arrangement, professional development opportunities, and office closures for the 11 statutory holidays in B.C., as well as Easter Monday and Boxing Day.

Application Process

If you are interested in joining our team, please submit your resume and cover letter on our careers portal on our website, www.cchpbc.ca/about/#careers by June 13, 2025. This position will remain open until filled, but priority will be given to applications received by the deadline. References, education and credential verifications, and a criminal record check may be required for final candidates.

The College provides accommodations for applicants with disabilities throughout the selection process. If you require accommodation, please inform us when contacted for an interview or assessment. All accommodation information will be kept confidential.

We appreciate all applications; however, only those selected for an interview will be contacted.