QE with CC Tools & Tech + Amazon Connect-6

Realign Llc; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Realign Llc is seeking a Quality Engineer specialized in Contact Center tools and Amazon Connect to join our hybrid Toronto team. You will drive automation for UI/API and IVR testing, ensure multilingual test coverage (English/French), and contribute to secure, scalable release cycles.

The role requires strong Java skills and hands-on experience with CI/CD tools, Git, and agile processes. A bilingual proficiency in French is required, with a focus on validating end-to-end contact center

Qualifications

• Must have Quality Engineering experience for Contact Center platforms.
• Experience with IVR/Routing Automation tools and workflows.
• Strong UI and API automation testing skills with Selenium, Postman, Karate, etc.
• Experience in Agent Desktop Automation and AWS Connect knowledge is a plus.

Responsibilities

• Lead QE efforts for maintenance releases, enhancements, and support.
• Design and implement automated tests for UI/API and IVR flows.
• Collaborate in a Scaled Agile environment with cross-functional teams.
• Mentor juniors and provide technical leadership on testing strategies.

Skills

Quality Engineering

IVR/Routing Automation

Amazon Connect

UI Automation

API Automation

Core Java

Test Leadership

Multilingual Testing

Tools

Selenium

Postman

Karate

Bitbucket/Git

JIRA

Confluence

IntelliJ IDEA

Eclipse

Job description

QE with CC Tools & Tech + Amazon Connect-6

QE with CC Tools & Tech + Amazon Connect

Location: Toronto, ON
Work Model: Hybrid (4 days)
Job Type: Full Time

Job Description

• Expertise in Quality Engineering (QE) for Contact Center platforms.
• Experience with IVR/Routing Automation using tools such as Cyara, Hammer, or similar.
• Strong experience in UI and API automation testing using tools such as Selenium, Postman, Karate, or equivalent.
• Experience in Agent Desktop Automation.
• Strong proficiency in Core Java.
• Ability to provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
• Hands-on experience with Bitbucket/Git, JIRA, Confluence, and IDEs such as IntelliJ IDEA or Eclipse.
• Experience working in a structured Scaled Agile environment.
• Strong knowledge of AWS Amazon Connect is highly desirable.
• French language testing capability is mandatory. The candidate must be proficient in French and able to test and validate French-language applications, IVR flows, prompts, NLU interactions, agent journeys, and end-to-end Contact Center solutions.
• Experience testing multilingual Contact Center applications (English and French) will be a strong advantage.

Primary Skills

Contact Center QE, IVR/Routing Automation, Amazon Connect

Required Skills

Job Type: Full Time

Job Category: IT

Job Description

QE with CC Tools & Tech + Amazon Connect

Location: Toronto, ON
Work Model: Hybrid (4 days)
Job Type: Full Time

Job Description

• Expertise in Quality Engineering (QE) for Contact Center platforms.
• Experience with IVR/Routing Automation using tools such as Cyara, Hammer, or similar.
• Strong experience in UI and API automation testing using tools such as Selenium, Postman, Karate, or equivalent.
• Experience in Agent Desktop Automation.
• Strong proficiency in Core Java.
• Ability to provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
• Hands-on experience with Bitbucket/Git, JIRA, Confluence, and IDEs such as IntelliJ IDEA or Eclipse.
• Experience working in a structured Scaled Agile environment.
• Strong knowledge of AWS Amazon Connect is highly desirable.
• French language testing capability is mandatory. The candidate must be proficient in French and able to test and validate French-language applications, IVR flows, prompts, NLU interactions, agent journeys, and end-to-end Contact Center solutions.
• Experience testing multilingual Contact Center applications (English and French) will be a strong advantage.

Primary Skills

Contact Center QE, IVR/Routing Automation, Amazon Connect

Required Skills

Cloud Developer DevOps Engineer Engineering Lab Technician GCP Domain Architect Product Owner PySpark Developer Python Developer Sr. Golang Developer with Kubernetes Technical Project Manager