QE with Contact Center Tools & Technology-6

Realign Llc; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Realign Llc seeks a Full-Time QE with Contact Center Tools & Technology in Toronto, hybrid work 4 days/week. You will lead testing for Contact Center platforms, IVR automation, and API/UI automation using Cyara, Selenium, Postman, and Karate. Strong Java development experience and agile leadership are essential.

The role involves designing automation frameworks, collaborating with cross-functional teams, and driving releases for maintenance and enhancements in a fast-paced environment.

Qualifications

• Experience with Contact Center platforms and IVR/routing automation.
• UI/API automation experience using standard tools.
• Strong Java development background.
• Proven track record in testing leadership and automation frameworks.

Responsibilities

• Design and execute IVR and routing automation using Cyara, Hammer, or similar tools.
• Perform automation testing across UI and APIs using Selenium, Postman, Karate, or similar tools.
• Develop and maintain automation frameworks using Java.
• Test Contact Center platforms, workflows, IVR, routing, and agent desktop applications.
• Provide technical leadership for maintenance releases and enhancements.
• Support ongoing application testing and production activities.
• Collaborate with development, QA, and business teams.
• Maintain test automation scripts and improve testing efficiency.
• Participate in Agile ceremonies and structured scaled Agile delivery.

Skills

IVR automation

Routing automation

Automation testing

UI automation

API testing

Java development

Agile delivery

Technical leadership

Tools

Cyara

Hammer

Selenium

Postman

Karate

JIRA

Confluence

IntelliJ

Eclipse

Job description

QE with Contact Center Tools & Technology-6

Role: QE with Contact Center Tools & Technology
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid - 4 Days/Week

Job Description

We are seeking a Full Time QE with Contact Center Tools & Technology professional with strong experience in Contact Center platforms, IVR/routing automation, UI/API automation, and Java development. The ideal candidate will provide technical leadership for maintenance releases, enhancements, testing, and ongoing production support

Key Responsibilities

• Design and execute IVR and routing automation using Cyara, Hammer, or similar tools
• Perform automation testing across UI and APIs using Selenium, Postman, Karate, or similar tools
• Develop and maintain automation frameworks using Java
• Test Contact Center platforms, workflows, IVR, routing, and agent desktop applications
• Provide technical leadership for maintenance releases and enhancements
• Support ongoing application testing and production activities
• Collaborate with development, QA, and business teams
• Maintain test automation scripts and improve testing efficiency
• Participate in Agile ceremonies and structured scaled Agile delivery

Required Skills

• Expertise in IVR and routing automation
• Hands-on Cyara, Hammer, or similar Contact Center testing tools
• Experience with Selenium and API testing tools such as Postman or Karate
• Experience with Agent Desktop automation
• Experience with JIRA, Confluence, IntelliJ, or Eclipse
• Strong knowledge of Agile and scaled Agile environments
• Excellent technical leadership and troubleshooting skills