Public Sector Sales & Support Specialist

Softchoice; Toronto; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Great Place to Work awards

Competitive benefits

Flexible work arrangements

Job summary

Softchoice, a World Wide Technology (WWT) company, seeks a dynamic Public Sector Support professional to partner with Public Sector Account Managers and drive support for our enterprise customers in Canada. You will assist with quotes, reporting, and post-sales support while building strong relationships with vendors and customers.

In this role you will learn the sales process to transition into an account manager role within a year, helping grow wallet share and improve customer satisfaction

Qualifications

• 2+ years of customer service experience.
• A high level of commitment to exceptional customer service and relationship building
• Strong written and verbal communication skills
• Strong problem solving, organizational and interpersonal skills
• The ability to work both individually and in a team environment
• The ability to work in a very fast-paced sales environment
• Proficiency in MS Office tools – Outlook, Word, Excel, PowerPoint
• Experience in using Enterprise grade reporting tools, such as Oracle/ BI an asset.
• Proficiency in Salesforce an asset
• Highschool diploma or equivalent, preferred

Responsibilities

• Work as a core supportive partner for our Public Sector customers along with our Public Sector Account Manager and Account Executive teams.
• Assisting with researching and fulfilling quote requests, providing reporting, helping manage a customer’s annuity business, providing post sales support
• Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
• Build strong relationships with sales reps, vendors, customers, and other co-workers.
• Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
• Work closely with the Customer Success Team and Account Management Team to effectively manage and maintain our customers annuity business.
• Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.
• Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.
• As a team, collaboratively work together to decrease escalations and reduce customer risk.
• Identify opportunities to grow the numbers of vendors we are selling into our Strategic clients.
• Perform complex contract management.
• Consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and pre-sales teams.
• Can effectively facilitate interaction between customers and vendors/manufacturers.

Skills

Customer service

Relationship building

Communication

Problem solving

Teamwork

MS Office

Sales support

Education

High school diploma or equivalent

Tools

Salesforce

Oracle/ BI

Job description

Softchoice, a World Wide Technology (WWT) company, seeks a dynamic Public Sector Support professional to partner with Public Sector Account Managers and drive support for our enterprise customers in Canada. You will assist with quotes, reporting, and post-sales support while building strong relationships with vendors and customers.

In this role you will learn the sales process to transition into an account manager role within a year, helping grow wallet share and improve customer satisfaction