Supervisor, Deal Desk & Pricing Enablement

Softchoice; Toronto; Hybrid; CAD 76,000 - 102,000; Full time

Benefits offered by this job

Health and Wellbeing program

RRSP/DPSP Retirement Savings Plan with

Paid Time Off

Job summary

Softchoice, a World Wide Technology company, seeks a driven Supervisor, Deal Desk & Pricing Enablement to lead the Deal Desk team and drive profitability across the organization. You will advise Sales on price protection, manage pricing programs, and enable pricing strategies with AI-driven tools.

You will collaborate across Sales, BD VSS, and Vendor teams to maximize deal registrations, protected margin, and training delivery, while coaching team members for growth and excellence.

Qualifications

• 5+ years of business experience, preferably in technology, reseller, or sales.
• Demonstrated leadership experience (2+ years).
• Ability to identify issues, requirements and opportunities for improvement.
• Detail oriented and collaborative; comfortable coaching others.

Responsibilities

• Lead a team of subject matter experts on vendor deal registrations and pricing programs.
• Ensure timely action on deal registrations and special cost cases to maximize profitability.
• Oversee daily operations, queue management, discount attainment, and training delivery.
• Provide coaching through 1-on-1s and sponsor team development.
• Set team metrics, SLAs, KPIs, and align goals with strategy.
• Expand vendor coverage and strengthen cross-functional relationships with BD VSS teams.
• Deliver pricing training to all sales levels and maintain pricing content repository.
• Analyze sales use of pricing programs and deal registration performance.
• Enable Sales with new tools and AI-driven processes.

Skills

Leadership

Communication

Problem solving

Customer focus

Collaboration

Tools

Salesforce

SAP

Job description

Supervisor, Deal Desk & Pricing Enablement

At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the‑art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The impact you'll have:

We are looking for a driven and customer centric individual to lead our Deal Desk team and Enable our Sellers. The Deal Desk is responsible for driving profitability throughout the organization by increasing the number of Deal Registrations, supporting the special cost management process, advising Sales on their price protection, and securing the best deal possible for our Softchoice customers . This role will also be responsible for Pricing enablement for Sales and within the Pricing & Profitability team.

The ability to communicate risks, opportunities and best practices with Sellers is how this role will take Softchoice’s profitability to the next level.

What you'll do:

• Lead a team of subject matter experts on select Vendor Deal Registration and pricing programs.
• Ensure that all Deal Registration and Special Cost cases are actioned in a timely manner, while working to maximize profitability for the company and the sales organization.
• Oversee the day to day operations of the team including effective case queue management, discount attainment, protected margin calculations and the delivery of vendor Deal Reg training to sales
• Provide on-going coaching to the team through 1 on 1’s, utilizing the Softchoice coaching model, and actively sponsor the team’s development
• Establish team performance metrics including internal SLAs and KPIs, and set team goals aligned to the organization’s strategic priorities
• Look for opportunities to add additional Softchoice vendors to the team’s specialization, increasing the amount of protected margin guidance the team is entering. Support the team’s relationship development with the BD VSS teams, and present to BD VSS’s on the Deal Desk function and protected margin guidance.
• Manage the enrollment process and the delivery of Pricing Training to all levels of the Softchoice Sales organization.
• Create and manage the sales pricing enablement content repository and ensure that all information is readily accessible.
• Analyze and deliver to Sales information on their utilization of Vendor Special Pricing programs, and Deal Registration performance.
• Enable Sales and the Pricing organization to be more efficient by implementing new tools and processes using AI and other automation tools.

What you'll bring to the table:

• 5+ years of business experience with a strong preference for experience in a technology company, reseller or distributor, or experience in Sales.
• 2+ years of professional leadership experience
• Salesforce or SAP experience would be a bonus.
• Demonstrated desire to serve internal customers while also driving profitability.
• Ability to identify issues, requirements and opportunities for improvement.
• Detail oriented, a positive attitude and collaborative.

Compensation:

A reasonable estimate of the current base pay range for this position in Canada is $76,000 to $102,000, annually + 10% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program

Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance

Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave

Additional Perks: Employee Discount Program

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly [e-mail] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.