Emerging Business Representative

Softchoice; Toronto; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health & Dental

EAP

RRSP

Life Insurance

Disability Insurance

Vacation & Leave

Volunteer Days

Discount Program

Job summary

Softchoice is seeking an Emerging Business Representative to support a high volume of small businesses across North America. You will handle quotes, orders, and solution exploration while identifying opportunities to upsell and grow accounts.

You’ll engage customers by phone, email, and digital channels, balancing speed, accuracy, and customer experience. You will manage large pipelines in Salesforce, contribute to team quotas, and participate in ongoing product trainings to better support

Qualifications

• 1 year (local) / 3 years (global) of experience in B2B sales or customer service.
• CRM experience (Salesforce) preferred.
• Strong communication and organizational skills for high-volume environment.

Responsibilities

• Handle high volume inbound requests from North American clients.
• Prioritize multiple requests and manage urgent opportunities quickly.
• Deliver world-class customer experience within SLA requirements.
• Identify upsell/cross-sell opportunities during transactional interactions.
• Maintain accurate Salesforce pipeline and weekly 30/60 day forecasts.
• Support team quota attainment and drive quotes to close.
• Engage in training to stay current on products and vendor solutions.
• Guide customers through procurement and Softchoice digital ecosystem.
• Participate in rotating team coverage and handle shared inbox and 1-800 calls.

Skills

Sales

Account management

Upselling

CRM (Salesforce)

Education

College or University degree

Tools

Salesforce

Job description

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At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The impact you will have:

As an Emerging Business Representative, you will be responsible for supporting a high volume of small businesses through inbound requests and transactional sales activities. You will act as a key point of contact for customers seeking quotes, placing orders, or exploring solutions, while identifying opportunities to grow accounts through upselling and cross-selling.

You will engage with customers through a mix of phone, email, and digital interactions, building relationships at a tactical level (e.g., IT Managers) and positioning Softchoice solutions to meet their needs. Success in this role comes from your ability to balance speed, accuracy, and customer experience, while managing multiple requests and opportunities simultaneously.

What you'll do:

• Manage high number of customer accounts - respond to a high volume of inbound customer requests (calls, web meetings, and emails) from clients across North America.
• Prioritize and manage multiple customer requests simultaneously, ensuring urgent and high-impact opportunities are addressed quickly
• Provide world class customer experience – respond to customer inquiries within SLA requirements, prioritize and manage multiple customer requests simultaneously, resolving customer inquiries promptly and accurately by working with Softchoice internal resources and external stakeholders.
• Diversify and upsell existing customer accounts – identify opportunities to upsell and cross-sell within transactional interactions by confidently engaging customers to understand their business needs, qualify new opportunities, and positioning Softchoice solutions. Drive new customer contacts and relationships.
• Accurate pipeline management – consistently building future pipeline of opportunities, manage large number of deals while ensuring information is captured accurately in Salesforce and kept up to date. Submit accurate weekly forecast for 30 days & 60 days funnel.
• Contributing to team quota and attaining growth targets – follow up consistently on quotes and open opportunities to drive conversion and close business
• Actively engage in continuous learnings – participate in training sessions on new technologies, products, and vendor solutions to better support customer needs and conversations. Ensure requirement training modules are completed on time.
• Support customers through the procurement process, including guiding them through Softchoice’s Digital ecosystem
• Support in rotational team coverage. Monitor and manage incoming requests from shared team inbox and answer inbound 1-800 calls to Softchoice.

Compensation:

A reasonable estimate of the current base pay range for this position in Ontario is $50,000 to $60,000 annually + 6% Target Incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Qualifications :

• Up to 1 year (local) / 3 years (global) of experience in B2B sales or customer service, preferably in a fast-paced or high-volume environment
• College or University degree
• Strong organizational and prioritization skills, with the ability to manage multiple tasks and deadlines simultaneously
• Ability to work efficiently in a high-volume, transactional sales environment
• Comfortable speaking with customers over the phone in a high-volume environment, with strong verbal communication skills
• Strong communication and customer service skills, with a focus on building trust and delivering value
• Demonstrated ability to follow through on tasks and opportunities with attention to detail
• Comfort using or learning CRM tools (e.g., Salesforce) and managing pipelines
• A proactive mindset with the ability to identify upsell and growth opportunities within customer interactions
• Willingness to learn, take feedback, and continuously improve in a performance-driven environment
• Flexibility to support customers across different time zones (US/Canada)

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.