Public Sector Account Manager

Softchoice; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IT solutions provider seeks a Public Sector Account Manager to manage and grow client relationships. The role requires a dynamic sales professional with a passion for technology and a commitment to exceptional customer service. Responsibilities include driving sales targets, managing contracts, and fostering partnerships within the public sector. Join a collaborative team dedicated to innovation and client success.

Benefits

Flexible Workdays

Competitive Benefits

Collaborative Environment

Award-Winning Workplace

Inclusive Culture

Qualifications

• Minimum of 3+ years sales experience.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced sales environment.

Responsibilities

• Manage day-to-day relationships within the existing customer base.
• Achieve and exceed personal Gross Profit sales targets.
• Consult with clients to overcome business problems.

Skills

Sales

Customer Service

Communication

Problem Solving

Organizational Skills

Interpersonal Skills

Learning Agility

Education

High School Diploma

Tools

MS Office

Job description

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Public Sector Account Manager

Date: May 2, 2025

Company: Softchoice

Whyyou’lllove Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

Public Sector Account Manager

The Impact You'll Have:

Sales is your passion!

You are a dynamic sales professional who combines your ability to foster meaningful partnerships with your enthusiasm for technology. You are excited about the opportunity to innovate; create new offerings and services and continue to drive new levels of efficiency in our business.

A Public Sector Account Manager (PSAM) is responsible for managing, maintaining and growing a targeted client base. In this role, you are paired up with an Public Sector Account Executive and working together to satisfy the customers' needs.You will ascertain their needs by probing, maintaining strong relationships, proactive account management, outstanding customer service; in addition to driving sales targets.Acting as a dedicated account manager, PSAMs become a consultant, negotiator and partner to their existing customer base.

The Public Sector Account Manager (PSAM) is a strategic inside sales role, specifically aligning to Softchoice’s largest, and most active customers. Our PSAM’s align with our named Public Sector Account Executives and carry some of the largest sales quota’s in the company, while managing contracts and procurement vehicles. Legendary customer service is key as these customers demand the highest level of service, knowledge and skill in our Sales organization. Our PSAM’s take on high responsibility, and risk, in managing such complex customers and have a much higher degree of exposure. You will work to both maintain and grow our existing relationship, while diversifying the business and growing wallet share.You will be tasked with assessing their needs by fully understanding their business and asking the right questions, maintaining strong relationships, proactive account management, outstanding customer service; in addition to driving sales targets. Acting as a dedicated account manager, PSAM’s become a consultant, negotiator, and partner to their existing clients. PSAM’s are responsible for managing the day to day tasks associated with supporting the client, while also working daily with the aligned Public Sector Account Executive to manage the more strategic opportunities. PSAM’s provide more information, collaboration and value to our large Public Sector clients than any other in a like role due to their higher skill set and experience level.

What will you'll do:

• Will successfully manage the day to day relationships within the existing customer base and manage new business development.
• Will achieve and exceed personal Gross Profit sales targets/quotas.
• Can find/create incremental business opportunities and drive closure within the dedicated customer account base.
• Will grow the numbers of vendors we are selling into our Strategic clients.
• Can perform complex contract management.
• Can consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.
• Can effectively facilitate interaction between customers and vendors/manufacturers.
• Will promote use of Softchoice services, offerings, tools and technology (SAM, AIO etc.)
• Assist your aligned Public Sector Account Executives with lead generation..
• Attend and action all available product and licensing training.
• Can Understand and deliver our Softchoice value proposition
• Will learn how all Softchoice Go To Market Strategy’s align with your clients business
• Can prepare and deliver presentations to both the client and strategic vendors

What you'll bring to the table:

• Minimum of 3+ years sales experience
• Minimum of 3+ years customer service
• A high level of commitment to exceptional customer service and relationship building
• Strong written and verbal communication skills
• Strong problem solving, organizational and interpersonal skills
• Strong learning agility, and proven ability to pick up new skills quickly
• The ability to work both individually and in a team environment
• The ability to work in a very fast-paced sales environment
• Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint, Teams
• Highschool diploma or equivalent, preferred

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experiencefor the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We arean equal opportunity employer committed to diversity, inclusion & belonging. Peopleseeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We areproud to provideinterview &employment accommodationduring the recruitment and hiring process. If you requireanyaccommodation to apply or interview for a position, please reach out directly to [e-mail] .We are committed to working with you to best meet your needs.

Our commitment to your experience:
We arecommitted to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you(such as children or furry friends)and we willbe doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.