Public Safety Admin: Office Assistant 3 - Community Impact

City-of-Wetaskiwin; Wetaskiwin; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

EAP

Personal days

Vacation and sick time

Gym membership

Growth opportunities

Job summary

The City of Wetaskiwin is seeking an organized administrative professional to support the Enforcement branch of the Protective Services Division. You will handle inquiries, process tickets, maintain databases, prepare reports, and assist with court documentation and licensing tasks.

Reporting to the Manager of Enforcement Services, you will coordinate with multiple partners, manage records, and help ensure efficient daily operations in a dynamic municipal environment.

Qualifications

• Post‑secondary education (Certificate, Diploma in office administration).
• Working knowledge of Provincial databases, ROADS and JOIN would be an asset.
• Experience with MRF would be an asset.
• De‑escalation training is an asset.
• Minimum 3 experience in a municipal organization or law enforcement agency.
• Must be able to obtain an enhanced security clearance with the RCMP.

Responsibilities

• Perform telephone reception, direct phone calls, and relay messages regarding requests and complaints, promoting positive public relations within the Protective Services department and the City.
• Respond to general questions and complaints from the public related to regulatory bylaws, provincial statutes, and department operations.
• Provide quality service one-on-one, electronically, or in person, by maintaining a helpful attitude, listening carefully, and asking questions to ensure understanding and providing accurate, helpful information and responses.
• Register new complaints, assign investigations to officers, and respond to the front counter when necessary.
• Prepare agenda packages, type correspondence and meeting minutes, and compile statistical data and reports.
• Process the Municipal and Provincial Statute violation tickets including maintaining registers and compiling the associated Provincial Court documentation.
• Create, maintain, and update various databases as required by the program (complaints, Provincial tickets, Municipal tickets, found property, etc.).
• Perform filing duties related to Enforcement and Protective Services, and maintains the department’s records management program.
• Dispatch calls using various communication devices.
• Maintain knowledge of department processes and procedures and is able to access information and forms.
• Create, as required, and maintain enforcement-related databases MRF, and manage computer system backup processes.
• Compile and complete court documentation, prepare prosecutor information packages, and liaise with theCourthouse, Crown’s Office, and RCMP.
• Attend theCourt for thefirst appearance as aliaison between the court and our department.
• Code and send invoices to management to sign.
• Send out Drivers Abstract requests for City of Wetaskiwin Employees and maintain a compiled list for when abstracts are to be requested.
• Organize Enforcement Services related events.
• Issue Taxi Licenses for the City of Wetaskiwin.
• Other duties as required.

Skills

Communication skills

De-escalation

Independent work

Confidential information handling

Analytical and detail oriented

Education

Post-secondary education in office administration

Enhanced RCMP security clearance

Tools

MS Office

Outlook

Publisher

Website management

PDF editing

ROADS

JOIN

MRF

Job description

The City of Wetaskiwin is seeking an organized administrative professional to support the Enforcement branch of the Protective Services Division. You will handle inquiries, process tickets, maintain databases, prepare reports, and assist with court documentation and licensing tasks.

Reporting to the Manager of Enforcement Services, you will coordinate with multiple partners, manage records, and help ensure efficient daily operations in a dynamic municipal environment.