PT Learning Design, Development & Operations Lead

Roche; Mississauga; On-site; CAD 140,000 - 190,000; Full time

Job summary

Roche is seeking a Learning Design, Development & Operations Lead who will act as the operational engine for the global Pharma Technical Learning Hub. You will translate business capability needs into modern learning solutions and ensure delivery across the global manufacturing network.

You will lead two pillars: Design & Development Experts and Learning Operations Specialists, establishing high standards for quality, throughput, and lifecycle management while driving competency-based and

Qualifications

• 8+ years of leadership experience in enterprise learning design, learning operations, or organizational capability development in a highly regulated environment.
• Deep expertise in pharmaceutical technical operations, quality systems, regulatory compliance requirements, and manufacturing site realities.
• Balanced expertise in modern instructional pedagogy with practical workflow, intake, and operational lifecycle management.

Responsibilities

• Provide strategic direction and coaching across Learning Architecture/Design and Learning Operations.
• Build and maintain a global intake triage, prioritization, and resource allocation model.
• Establish, track, and optimize SLAs, turnaround times, and quality standards across publishing and program delivery.
• Set standards for modern adult learning methodologies including Competency-Based Learning (CBL) and micro-credentials.
• Partner with stakeholders to convert legacy training materials into interactive assets while maintaining regulatory compliance.
• Manage external instructional design agencies, media vendors, and contractors to scale production capacity.

Job description

At Roche, we are passionate about transforming patients’ lives. As a global healthcare leader operating in over 100 countries, we combine the strengths of our Pharmaceuticals and Diagnostics divisions to drive the future of personalized healthcare. We thrive on innovation, scientific excellence, and a shared commitment to delivering sustainable, high-quality medical solutions.

As part of our ambitious 10-year Pharma vision, we are dedicated to delivering more benefits to patients by integrating innovative technology and systems into our lifecycle management processes. By joining Roche, you will be part of a dynamic, diverse, and inspiring environment where your work has a direct, meaningful impact on patients worldwide.

The Learning Design, Development & Operations Lead serves as the operational engine and design authority of the global Pharma Technical (PT) Learning Hub. Positioned at the intersection of instructional innovation and operational excellence, this role holds end-to-end accountability for translating business capability needs into modern, high-impact learning solutions—and ensuring those solutions are delivered seamlessly across the global manufacturing network.

You will lead a dual-pillar team comprising Design & Development Experts (focused on solution design, Learning 4.0 methodologies, and competency frameworks) and Learning Operations Specialists (focused on intake triage, program execution, digital asset management, and operational reporting). By establishing rigorous standards for instructional quality, operational throughput, and content lifecycle management, you ensure that PT moves away from passive "Read & Understand" compliance habits toward scalable, performance-driving Competency-Based Learning (CBL).

The Opportunity

• Provide strategic direction, line management, and coaching across two distinct functional areas: Learning Architecture/Design and Learning Operations.
• Build and maintain the global intake triage, prioritization, and resource allocation model to effectively balance incoming business demand with team bandwidth.
• Establish, track, and optimize operational Service Level Agreements (SLAs), turnaround times, and quality standards across all publishing and program delivery pipelines.
• Serve as the design authority setting standards for modern adult learning methodologies, including Competency-Based Learning (CBL), micro-credentials, experiential on-the-job training (OJT), and performance support.
• Partner with business stakeholders to execute strategic campaigns that convert legacy, text-heavy training materials into modern, interactive learning assets while maintaining regulatory compliance.
• Direct the operational lifecycle of existing learning programs, conducting routine audits to update or sunset content in alignment with standard operating procedures.
• Manage relationships with external instructional design agencies, media vendors, and contractors to dynamically scale production capacity while maintaining budget discipline.
• Establish evaluation mechanisms beyond completion metrics to track learner engagement, competency acquisition, and overall training effectiveness.

Who You Are

• You bring 8+ years of leadership experience in enterprise learning design, learning operations, or organizational capability development within a highly regulated environment.
• You hold deep expertise in pharmaceutical technical operations, quality systems, regulatory compliance requirements, and manufacturing site realities.
• You possess a balanced expertise in modern instructional pedagogy alongside practical workflow, intake, and operational lifecycle management.
• You demonstrate strong systems thinking with a proven track record of establishing SLAs, managing complex project portfolios, and optimizing business processes.
• You are an inspiring leader who excels at coaching multidisciplinary teams, guiding stakeholders through change, and using data to drive continuous improvement.
• At Roche, you’ll thrive in a culture that values different perspectives and creates a place of belonging, where we challenge ourselves to excel and achieve strong results, together.

** This role is not availabel for relocation**