Client Navigator

Greater Sudbury; Greater Sudbury; Sur place; CAD 48 000 - 61 000; Plein temps

Résumé du poste

Greater Sudbury is seeking a Housing Outreach Worker to establish and maintain housing relationships for clients who are homeless or at risk. The role focuses on securing, stabilizing, and maintaining housing through community-based services.

The position requires extensive field work in shelters and housing environments, with bilingual English/French communication. A college diploma in social services and real-world housing experience are preferred, along with a requirement for a criminal

Qualifications

• Competent interpersonal and communications skills.
• Excellent use of English; verbally and in writing.
• Excellent French verbal skills and a working knowledge of written French.

Responsabilités

• Conduct in-depth housing assessments, create housing action plans, and support clients through the entire housing process.
• Support individuals experiencing homelessness and at risk of homelessness to move to life stabilization.
• Provide intensive case management for high-acuity clients, including outreach and crisis support, linking to housing supports.
• Collaborate daily with police, EMS, hospitals, shelters, housing case managers and community organizations.
• Follow up with housed clients to provide ongoing housing retention support and problem solving.

Connaissances

Interpersonal skills

English proficiency

French proficiency

Formation

College diploma in Social Services

Description du poste

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Section: Social Services
Division:Children and Social Services
Department:Community Well-Being
Initial Reporting Location: 199 Larch Street

Job Status:Limited Position
Estimated Probable Duration:Up to Eighteen (18) Months
Number of Vacancies:1
Union Affiliation: CUPE 4705 Inside Unit
Hours of Work: 70 hours bi-weekly
Shift Work Required:No
Range of Pay: Group 12 - $35.12 to $44.31 per hour

The start date will follow the selection process.

criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with your application.

Main Function

Under the general supervision of the Coordinator of Shelters and Homelessness, responsible to establish and maintain relationships with clients with a focus on housing outcomes, securing, stabilizing and maintaining housing for individuals who are homeless or at risk of homelessness. Majority of the work is performed in the community (i.e. shelters, encampments, housing settings).

Objectives

1. Facilitate successful housing outcomes for individuals experiencing or at risk of homelessness by conducting comprehensive assessments, developing housing plans, securing suitable housing, and providing ongoing support to promote housing stability and prevent a return to homelessness.
2. Provide intensive community-based case management, outreach, advocacy, and crisis intervention services to high-acuity and vulnerable clients by connecting them with appropriate resources, coordinating with community partners, and supporting life stabilization, health, safety, and well-being.

Duties

1. Conduct in-depth housing assessments, create housing action plans, and support clients through the entire housing process, i.e. application to move-in.
2. Support individuals experiencing homelessness and at risk of homelessness to move to life stabilization.
3. Provide intensive case management for high-acuity clients (addictions, mental health, medical issues, justice involvement, youth, newcomers, and refugees). Conduct ongoing check-ins, visits, outreach, and crisis support. Connect the client with appropriate housing supports or services based on their needs including supportive and transitional housing programs, addiction treatment programs, housing case management, and income support. Support housing stabilization including but not limited to, landlord mediation, eviction prevention, utilities, pest and hoarding issues.
4. Collaborate daily with police, EMS, hospitals, shelters, housing case managers, community organizations and outreach teams. Participate in the Rapid Mobilization Table (RMT) and Violent Threat Risk Assessment (VTRA) meetings for high-risk cases. Work with clients with complex needs who may have service restrictions with other services
5. Follow up with clients who have been housed, to conduct proactive housing retention support, including check ins, problem solving, supports or services based on their needs including physical health care, mental health care, addiction services, and trauma services. Respond to crises i.e. fire, evictions, unit takeovers, to prevent homelessness.
6. Provide daily field outreach to shelters, encampments, transitional housing, and warming/cooling centres. Engage unsheltered individuals and add them to the Coordinated Access system.
7. Support newcomers, youth, and high-risk individuals with comprehensive, hands- on assistance. Provide crisis de-escalation, informal counselling, and direct community engagement as the first point of contact for those experiencing homelessness. Maintain a strong working knowledge of community services and resources.
8. Actively bridge service gaps by arranging clothing, food, medical and dental appointments, transportation, and emergency hotel stays. Advocate for improved system access for high need populations.
9. Complete required documentation and maintain detailed Homeless Individuals and Families Information System (HIFIS) and spreadsheet tracking, complete benefit and housing applications daily.
10. Develop and maintain a thorough working knowledge of the City’s Health and Safety policies and the applicable provincial legislation listed therein.
11. Perform other related duties as required.

Note: The above duties are representative of a typical position and are not to be construed as all inclusive.

Qualifications

Education and Training

• Successful completion of a college diploma in Social Services or a related field from a recognized community college with Canadian accreditation.
• Life skills training considered an asset.

Experience

• Over one (1) year up to and including two and a half (2½) years of experience in housing and homelessness services, including direct street and encampment outreach experience.

Other Requirements

• Experience addressing the needs of individuals and families experiencing homelessness or those at risk of homelessness including developing and implementing successful case management plans.
• Experience in assisting persons living with addictions, mental health, psycho/social/physical, education, emotional, and/or environmental concerns in a social service and field work settings.
• Experience with conflict resolutions practices including “in the moment” problem solving and intervention.
• Ability to enhance participant motivation in order to make and follow through on decisions related to housing stability and wellness.
• Understanding of community agencies and a cross section of service providers.
• Knowledge of services to support this population and an ability to provide participant advocacy and proactive participant planning with other system elements.
• Competent interpersonal and communications skills and demonstrated ability to serve the public in a courteous and effective manner.
• Ability to work with computer software and administrative systems in a Windows environment (e.g., file maintenance, word processing, spreadsheet applications, information input and retrieval, etc.).
• Demonstrated report writing skills.
• Excellent use of English; verbally and in writing.
• Excellent French verbal skills and a working knowledge of written French is required for the number of positions required to serve the public in both languages at all times.
• Provide, at own cost, a Criminal Reference Check.
• Ability to perform the essential duties of the position.
• Demonstrated reliability, professionalism, and accountability in meeting job responsibilities.
• Must be physically capable of operating a vehicle safely, possess a valid Class G driver’s license, and have an acceptable driving record.

Notice to Job Applicants

Definition of "Assets" on Job Postings — A number of Job Postings will contain items described as "assets" under the Qualifications heading. By way of definition, assets are qualifications which are not required but are deemed to enhance performance and therefore considered in the recruitment process.

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