Integrated Program Assistant, Housing Services

Halton; Oakville; Hybrid; CAD 40,000 - 47,000; Full time

Job summary

Halton Region is seeking an Integrated Program Assistant in Housing Services to provide administrative and program support within the Housing Services Division. The role emphasizes customer-centered service and collaboration with internal partners and community agencies.

Reporting to a Supervisor, you will handle client documentation, data entry in multiple systems, and contribute to data reporting and ministry requirements.

Qualifications

• Two years administrative work experience with emphasis on customer service in housing/social services or related field.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint) and client management apps such as SAMS, SIEBEL, Yardi Rent Café, COTS.
• Knowledge of Halton Region's Housing programs and services.
• Excellent written and verbal communication skills, ability to collaborate and problem solve effectively.

Responsibilities

• Provides administrative support to Housing Services staff, management and other partners in delivering housing programs and services.
• Provides customer service and support to clients applying for and participating in housing programs (HATCH, HSF, Coordinated Access System).
• Receives, organizes and manages client documentation to support program eligibility processes.
• Enters and updates client data in systems (SAMS, SIEBEL, Yardi Rent Café, COTS).
• Develops and maintains reporting and analytics systems and ministries reporting requirements.
• Builds relationships with internal partners and community agencies to coordinate program support.
• Supports planning and organization of team/divisional projects, meetings and events.
• Performs other duties as assigned.

Skills

Customer service

Communication

Team collaboration

Data entry

Education

Community college diploma in social services/administration or related field

Tools

SAMS

SIEBEL

Yardi Rent Café

COTS

Job description

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Integrated Program Assistant, Housing Services

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

You make a positive difference in people's lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.

As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite.

Posting ID: 5625
Department: Social & Community Services
Division: Housing Services
Pay Range: $28.90 - $33.81
Job Type: Contract > 1 Year

Contract Duration: up to December 31, 2027
Hours of Work: 35hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: CUPE 3732

Vacancy Status: This posting is for an existing vacancy.
Posting Date: November 6, 2026
Application Deadline: November 12, 2026

CUPE Local 3732 applicants will receive first consideration for this position.

Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 6 months.

Job Summary

Reporting to a Supervisor in Housing Services, this role will provide administrative and program support to the Housing Services Division.

Duties & Responsibilities

• Provides administrative support to Housing Services staff, management and other partners in the delivery of housing programs and services.
• Provides customer service and support to clients inquiring about, applying for, and participating in housing and homelessness programs and services such as Halton Access to Community Housing (HATCH), Housing Stability Fund (HSF), and Halton's Coordinated Access System.
• Receives, organizes and manages client documentation to support program eligibility processes.
• Enters, updates, reviews, and validates client data in client management systems; Yardi Rent Café, Social Assistance Management System (SAMS), SIEBEL, and Client Outcome Tracking System (COTS).
• Develops, implements and manages systems to support data reporting and analytics, Ministry reporting requirements, and the assignment and tracking of program work.
• Develops and maintains relationship with internal partners and community agencies to coordinate and deliver program support and services.
• Supports planning and organization of team and divisional projects, meetings, events and action tables.
• Performs other duties as assigned.

Skills & Qualifications

• Community college diploma in social services, administration or related field.
• Minimum of 2 years administrative work experience with emphasis on customer service in housing, social services or related field.
• Proficient use of computer applications:
  • Microsoft Office applications including Outlook, Word, Excel and Power Point
  • Client management applications such as SAMS, SIEBEL, Yardi Rent Café, COTS
• Demonstrated knowledge of Halton Region's Housing programs and services.
• Knowledge and understanding of the Housing Services Act, Ontario Works Act, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
• Excellent written and verbal communication skills, ability to collaborate and problem solve effectively.
• Ability to build and maintain positive, professional working relationships with internal/external partners.
• Excellent administrative, time management, organization/planning and self-management skills.
  

Working/ Employment Conditions

Employment Conditions

• The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Vulnerable Sector Check by the first day of employment

Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.