Housing Services Manager

Ontario Municipal Human Resources Association; New Liskeard; On-site; CAD 90,000 - 130,000; Full time

Job summary

The District of Timiskaming Social Services Administration Board (DTSSAB) is seeking an experienced Housing Services Manager to lead administration, operations, and delivery of housing services across the district.

Reporting to the CAO, the Manager will oversee tenant services, property and maintenance, budgeting, compliance, and partnerships with ministries and housing providers to ensure safe, affordable housing and strong program outcomes.

Qualifications

• Post-secondary education in social or human services, business or public administration or related discipline.
• Five years of progressive leadership experience in program or operational administration.
• Experience managing housing services, property management or related programs.

Responsibilities

• Coordinate housing services delivery across tenant services and maintenance.
• Manage Housing Services contracts, agreements and service arrangements.
• Oversee maintenance of housing assets and property issues.
• Monitor program compliance and financial performance.
• Develop operating and capital budgets in collaboration with Finance.
• Build relationships with provincial ministries, municipalities and partners.

Skills

Supervisory experience

Budget development

Strategic thinking

Time management

Communication

Regulatory compliance

Relationship building

Project management

Problem solving

Leadership

Bilingual (FR/EN)

Grant/funding management

Education

Post-secondary education in social or human services

Housing administration/management accreditation desirable

Tools

Microsoft Excel

Job description

TheDistrictofTimiskamingSocialServicesAdministrationBoardsupportsindividualsinneedthroughoutourcommunitiesbydeliveringEarlyYearsandChildCareServices,ParamedicServices,OntarioWorks,andHousingServicesthroughtheeffectiveuseofavailableresourcesandinthebestinterestoftheindividualswesupport.Wearecommittedtoservingandtreatingothersthroughactionsandvaluesbasedonintegrityandrespect.Ouremployeesmakeapositivedifferenceinpeople’slivesbyprovidingquality,person-centeredandinclusiveservices.

Duetoanupcomingretirement,weareseekinganexperienced,collaborativeandeffectivepeopleleadertojoinourseniormanagementteamastheHousingServicesManager,responsiblefortheadministration,operations,anddeliveryoftheDTSSAB’sHousingServices.Thisroleiscrucialindrivingourcommitmenttoensuringsafeandstablehousingforourcommunitymembers.

TheDistrictofTimiskamingSocialServicesAdministrationBoard(DTSSAB)istheServiceSystemManagerresponsibleforthefunding,administrationandoversightofHousingServiceswithintheDistrict.ReportingtotheChiefAdministrativeOfficer,theHousingServicesManageroverseesadiverseportfoliooftheDTSSAB’saccountabilitiesasahousingproviderandcommunitypartnerinmanaging:tenantservices,propertyandmaintenanceoperations,communityhousingadministration,housingandhomelessnessinitiatives,andprovinciallyfundedhousingprograms,includingCanada-OntarioCommunityHousingInitiative(COCHI),OntarioPrioritiesHousingInitiative(OPHI),HomelessnessPreventionPrograms(HPP),Canada-OntarioHousingBenefit(COBB)andOntarioRenovates.

Workingwithinapplicablelegislation,provincialrequirements,DTSSABBoardofDirectorpriorities,approvedbudgets,directionandauthoritydelegatedbytheCAO,theManagerdirectstheplanning,administrationandoperationsoftheDTSSAB’sHousingServicesportfolio,whileensuringeffectiveandaccountableservicedelivery.TheManagermonitorsoperations,leadsHousingServicesstaff,establishesoperationalprioritiesandworkplans,administersprogramresources,monitorsprogramperformance,reportsonresultsandcompliance,maintainsrelationshipswithservicesproviders,identifiesimprovementopportunitiesfortheDistrict’shousingservices,andoverseestheadministrationofcommunityhousingandapplicablehousingandhomelessnessinitiatives.

KeyResponsibilities:

• Ensurecoordinatedservicedeliverybetweentenantservices,propertyandmaintenanceoperations,andotherHousingServicesfunctions,andcoordinatehousingactivitieswithotherDTSSABprogramsthroughtheeffectiveuseofavailableresourcesandinthebestinterestofourclients.
• ManageHousingServicescontracts,agreementsandservicearrangements,monitoroperationalperformanceassociatedwithcontractedservicesandprogramdeliveryarrangements,ensuringapplicablefundingandserviceagreementsfulfiltheDTSSAB’scommitmentsinthedeliveryofHousingServices.
• Overseethemaintenanceofhousingassets,alsomonitorandensureappropriateactiontorespondtooperational,maintenanceandproperty-relatedissues.
• Monitorprogramcompliance,revenuesandexpenditures,programfinancialperformance(whilealsoidentifyingpressures,variances,andevolvingrequirements),fundingallocationsperfundingagreements,administrativepractices,aswellasexpensesassociatedwithhousingandhomelessnessinitiatives.
• Identify,analyseandmonitoremergingissues,operationalneeds,servicedeliveryorfundingpressures,operationalrisks,opportunitiesforimprovement,andassessimpactstochangesinlegislation,provincialrequirements,programsandfundingagreements.
• Considerpracticaloptionsandpreparerecommendations,fortheCAOand/ortheBoardofDirectorstoconsider,regardingHousingServicesmatters.
• Successfullyimplementdecisionsandmonitorresultingprogramoutcomes,providingupdatesandadjustingasrequired.
• Participateinthedevelopmentofoperatingandcapitalbudgets,andworkcollaborativelywithFinanceonreporting,financialcontrolsandrecommendations.
• Maintaineffectiveworkingknowledgeoflegislation,regulations,provincialpolicies,directives,fundingrequirements,andHousingServicespolicies.
• Establishandmaintainproductiveworkingrelationshipswithprovincialministries,municipalities,communityhousingproviders,communityorganizations,contractors,andotherpartnersrelevanttoHousingServices.
• RepresentHousingServicesoncommitteesandcollaboratewithservicespartnerstosupporttheeffectivedeliveryofhousingandhomelessnessinitiatives.

Requirements&Qualifications:

• Post-secondaryeducationinsocialorhumanservices,businessorpublicadministration,communitydevelopmentorarelateddiscipline.Housing-relatedaccreditation,certificatesordesignationspertainingtohousingadministrationormanagement,includingrelatedtraining,ishighlydesirable.
• Aminimumoffive(5)yearsofprogressivelyresponsibleandrelevantleadershipexperienceinprogramoroperationaladministrationrelatingtosocial/humanservices,propertymanagement/housingservices,orothercomparableexperienceinmanagingprogramdeliveryinanaccountableserviceenvironment.
• Effectivesupervisoryexperienceleadingdirectreports,aswellasestablishingexpectations,monitoringperformance,andprovidingcoachingandsupport.
• Anequivalentcombinationofeducation,training,andprogressivelyresponsibleexperiencethathasprovidedknowledgeandabilitiesrequiredforthepositionmaybeconsidered.PriorworkinaDistrictSocialServicesAdministrationBoard(DSSAB),ConsolidatedMunicipalServiceManagement(CMSM),municipality,communityhousingproviderorotherpubliclyfundedorganization,aswellaslegislative,regulatory,policyandfundingknowledgerelatedtohousingandhomelessness,and/orinvolvementwithhomelessnesspreventioninitiatives,communitydevelopmentorcapitalimprovementprograms,arestrongassets.
• Experienceoverseeingfundingagreements,managinggrants,administeringgovernment-fundedprograms,andmanagingcomplexbudgetsandexpenditures.
• Provenexperiencewithbudgetdevelopment,monitoringfinancials,fundingandresourcemanagement,aswellascompliancereporting.
• Abilitytointerpretandapplylegislation,regulations,policies,effectivelymanagecomplexadministrativerequirementsanddevelopoperationalpractices.
• Proficiencyinrecognizingandanalyzingoperationalissues,effectivelyproblemsolving,andapplyingsoundjudgmenttomakepracticaloperationaldecisions.
• Provenanalytical,conceptual,strategicthinkingskillstointerpretservicedata,identifygaps,recognizeopportunitiesanddevelopsoundrecommendations.
• Excellenttimemanagement,strongorganizationalandplanningabilities,andthecapacitytooverseeand/ormanageprojectsandcompetingpriorities.
• Abilitytoeffectivelyimplementapprovedplans,decisions,improvementinitiatives,andorganizationalchangeprocesseswithahighdegreeofaccountability.
• Excellentrelationship-buildingskills,negotiationandconflictresolutionabilities,highemotionalintelligence,andtactful,empathetic,inclusivecommunication.
• Provenconsultationandcollaborativepartneringskillsforworkingwithstaffandbuildingstrong,multi-disciplinarypartnershipswithexternalstakeholders.
• Demonstratedsoundjudgement,professionalism,discretion,andaccountabilitywhenmanagingsensitiveandcomplexmattersandrepresentingtheDTSSAB.
• Effectivewrittencommunicationandreportwriting,strongpresentationskillsandabilitytoeffectivelyengageandrespondtoquestionsfromBoardmembers.
• Technicalproficiency,abilitytodevelopknowledgeofrelevantapplicationsandsystems,proficiencyinMicrosoftExceltodevelopandmaintainspreadsheets.
• Workingknowledgeofassetplanningandmanagement,propertymanagement,buildingmaintenanceandrepairs,construction,andtenderprocessesiskey.
• Validdriver’slicenceandwillingnesstotravelregularlythroughouttheDistrict.BilingualfluencyinFrenchandEnglishisconsideredanasset.

Wethankallapplicantsfortheirinterest.Professionalreferenceswillberequestedforthoseinvitedtoaninterview.Uponreceiptofanofferofemployment,aCriminalRecord/VulnerableSectorCheckwillberequested.Applicantswillsubmitacoverletterandresume.

Contact [e-mail]adisability-relatedaccommodationrequiredtoparticipateinthehiringprocess.

TheDTSSABisanequalopportunityemployer. Informationiscollectedundertheauthorityofthe

MunicipalFreedomofInformationandProtectionofPrivacyActandwillbeusedforemploymentassessmentpurposes.