Property Services Coordinator: Data & Process Lead

Housing Diversity Network; Peterborough; Hybrid; CAD 49,000 - 60,000; Full time

Benefits offered by this job

Holiday allowance

Health benefits

Car leasing option

Pension & life cover

Job summary

Accent Housing is seeking a Property Services Coordinator to manage data-driven processes and coordinate repairs with contractors. The role focuses on accuracy, timely updates, and collaborative problem solving to support healthier homes and positive customer experiences.

The position is a 12-month fixed-term contract, 35 hours per week, Monday to Friday, with hybrid working from Peterborough. Salary is around the posted spot rate, with progression possible based on performance.

Qualifications

• Have good working knowledge of Excel and enjoy working with data.
• Are organised, curious, and comfortable managing tasks from beginning to end.
• Take initiative and are confident owning your work.
• A commitment to accuracy and accountability.
• The ability to prioritise in a busy environment while supporting others.
• Communicate clearly and respectfully with customers and colleagues.
• Enjoy problem-solving and continuous improvement.
• Care about delivering a fair, consistent and positive service for everyone.

Responsibilities

• Maintain and develop trackers, ensuring information is accurate, clear, and up to date.
• Oversee cases from start to finish, helping the team stay on top of priorities and deadlines.
• Work confidently with Excel, using data to produce meaningful reports and highlight trends.
• Collaborate closely with Building Services Managers and colleagues across the organisation.
• Liaise with contractors to coordinate, schedule and obtain updates on repairs, ensuring work is completed in line with target dates.
• Provide supportive customer contact, including follow‑up calls and updates.
• Help improve the way we work, identifying opportunities to strengthen processes and communication.
• Contribute to service improvements that support healthier homes and positive customer experiences.

Skills

Data analysis

Attention to detail

Task management

Tools

Excel

Job description

Accent Housing is seeking a Property Services Coordinator to manage data-driven processes and coordinate repairs with contractors. The role focuses on accuracy, timely updates, and collaborative problem solving to support healthier homes and positive customer experiences.

The position is a 12-month fixed-term contract, 35 hours per week, Monday to Friday, with hybrid working from Peterborough. Salary is around the posted spot rate, with progression possible based on performance.