Maintenance Coordinator

Claridge Homes; Ottawa; On-site; CAD 42,000 - 64,000; Full time

Job summary

Claridge Homes is seeking an organized, service-minded Maintenance Coordinator to keep our multi-unit residential and commercial properties running smoothly. You will be the central point of contact between tenants, property managers, in-house service technicians and external contractors, ensuring every maintenance request is scheduled, tracked and closed out on time.

This fast-paced role thrives on juggling priorities, problem-solving, and delivering a great service experience to tenants and

Qualifications

• 2+ years of experience in maintenance coordination, property management or a similar role.
• Working knowledge of building systems and common maintenance trades in residential and commercial settings.
• Familiarity with the Residential Tenancies Act, particularly notice-of-entry requirements.
• Strong proficiency with Microsoft Office and experience using a work order or property management system, preferably Yardi.
• Experience coordinating both multi-residential and commercial properties.
• Valid driver's license and access to a reliable vehicle for occasional site visits.
• Exceptional organization and time management, with the ability to manage a high volume of requests and shifting priorities.
• Clear, courteous communication with tenants, technicians and contractors, both in writing and by phone.
• Strong attention to detail and accurate record‑keeping.
• A collaborative, customer-first approach.

Responsibilities

• Receive, log and prioritize maintenance requests from tenants and property managers through phone, email and the work order system.
• Create, issue and track work orders from intake to completion, ensuring accurate notes, costs and close-out details.
• Coordinate daily and weekly schedules for in-house service technicians, balancing priorities, travel time and skill sets across the portfolio.
• Request and compare quotes, issue purchase orders and verify invoices against completed work orders.
• Coordinate residential unit turnovers from move-out to move-in, working closely with property managers and the leasing team.
• Conduct move-out inspections with photo documentation, build the scope of work, and schedule repairs, painting, flooring, appliances and cleaning.
• Maintain and schedule the preventative maintenance calendar for building systems, including HVAC, boilers, elevators, fire and life safety, roofing, plumbing and generators.
• Schedule regulatory and compliance inspections such as fire alarm and sprinkler testing, elevator inspections and backflow testing, and keep records audit-ready.
• Track recurring issues and recommend preventative measures.
• Prepare regular reports on open work orders, completion times, preventative maintenance status and contractor spend.
• Maintain accurate records of equipment, warranties, service contracts and vendor information.
• Communicate building notices to tenants for planned shutdowns, inspections and service interruptions.

Skills

Organizational skills

Time management

Communication

Customer service

Tools

Yardi

Microsoft Office

Job description

Claridge Homes is looking for an organized, service-minded Maintenance Coordinator to keep our multi-unit residential and commercial properties running smoothly. You will be the central point of contact between our tenants, property managers, in-house service technicians and external contractors, making sure every maintenance request is scheduled, tracked and closed out on time.

This is a fast-paced, high-volume role suited to someone who thrives on juggling priorities, enjoys problem-solving and takes pride in delivering a great service experience.

Key Responsibilities

• Receive, log and prioritize maintenance requests from tenants and property managers through phone, email and the work order system.
• Create, issue and track work orders from intake to completion, ensuring accurate notes, costs and close-out details.
• Coordinate daily and weekly schedules for in-house service technicians, balancing priorities, travel time and skill sets across the portfolio.
• Request and compare quotes, issue purchase orders and verify invoices against completed work orders.
• Coordinate residential unit turnovers from move-out to move-in, working closely with property managers and the leasing team
• Conduct move-out inspections with photo documentation, build the scope of work, and schedule repairs, painting, flooring, appliances and cleaning.
• Maintain and schedule the preventative maintenance calendar for building systems, including HVAC, boilers, elevators, fire and life safety, roofing, plumbing and generators.
• Schedule regulatory and compliance inspections such as fire alarm and sprinkler testing, elevator inspections and backflow testing, and keep records audit-ready.
• Track recurring issues and recommend preventative measures.
• Prepare regular reports on open work orders, completion times, preventative maintenance status and contractor spend.
• Maintain accurate records of equipment, warranties, service contracts and vendor information.
• Communicate building notices to tenants for planned shutdowns, inspections and service interruptions.

Qualifications

• 2+ years of experience in maintenance coordination, property management or a similar role.
• Working knowledge of building systems and common maintenance trades in residential and commercial settings.
• Familiarity with the Residential Tenancies Act, particularly notice-of-entry requirements.
• Strong proficiency with Microsoft Office and experience using a work order or property management system, preferably Yardi.
• Experience coordinating both multi-residential and commercial properties.
• Valid driver's license and access to a reliable vehicle for occasional site visits.
• Exceptional organization and time management, with the ability to manage a high volume of requests and shifting priorities.
• Clear, courteous communication with tenants, technicians and contractors, both in writing and by phone.
• Strong attention to detail and accurate record‑keeping.
• A collaborative, customer-first approach.