Property Operations & Tenant Care Coordinator

Townline Group of Companies; Vancouver; On-site; CAD 55,000 - 62,000; Full time

Benefits offered by this job

On-site gym and wellness centre

Health benefits

Office location at Marine Gateway

Competitive compensation

Job summary

Townline Group of Companies in Vancouver seeks a Property Management Assistant to support daily property operations and enhance the resident experience. You will handle correspondence, rent collection support, and records management to ensure smooth operations and compliance.

The role requires organizational skills, strong communication, and a proactive, independent work approach within a collaborative real estate team.

Qualifications

• High school diploma required.
• Undergraduate degree in Real Estate or Business is asset.
• 1–2 years in Property Management or Real Estate preferred.
• Understanding of accounting principles, AR and AP.
• Knowledge of Residential Tenancy Act.
• Strong interpersonal and communication skills.
• Reliable with strong work ethic, detail-oriented and organized.
• Experience with Yardi is a plus.
• Proficient in Microsoft Office; team player; proactive learner.
• Ability to work independently with minimal supervision.

Responsibilities

• Draft correspondence for clients as directed by the Property/Leasing Manager.
• Coordinate with Property Accountants and Managers on rent collection and arrears.
• Issue notices following internal policies and regulations.
• Maintain client records, filings and leases with accuracy.
• Support accounts payable/receivable and invoicing in Yardi system.
• Assist Marketing with rental portfolio tasks.
• Respond to tenant inquiries and manage emergencies in absence of managers.
• Ensure timely status updates to owners and clients.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Team player

Independent work

Education

High school diploma

Undergraduate degree in Real Estate or Business

Tools

Yardi Elevate

Microsoft Office Suite

Job description

Townline Group of Companies in Vancouver seeks a Property Management Assistant to support daily property operations and enhance the resident experience. You will handle correspondence, rent collection support, and records management to ensure smooth operations and compliance.

The role requires organizational skills, strong communication, and a proactive, independent work approach within a collaborative real estate team.