Property Services Coordinator: Ops & Tenant Support

Groupe-Mach; Montreal (administrative region); On-site; CAD 52,000 - 78,000; Full time

Job summary

Groupe-Mach in Montreal is seeking a Property Service Coordinator to manage tenant services, coordinate work orders with Building Technicians, and ensure effective communication between Technicians and the Property Manager.

You will maintain tenant files in Yardi, process purchase orders and invoices, generate monthly reports, and assist the Property Manager with tenant satisfaction surveys. The role also includes mentoring Junior Coordinators and stepping in during absences.

Qualifications

• College diploma in office administration.
• CPM or FMP certification is an asset.
• Minimum of three years of experience in a similar position, particularly in real estate.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Respond to service requests.
• Assign work orders to Building Technicians and follow up on them.
• Ensure good communication between the Technician and the Property Manager.
• Ensure proper deployment of Technicians to buildings.
• Ensure tenant files in Yardi are complete and up to date.
• Respond to various tenant requests.
• Send various letters and communications.
• Process purchase orders.
• Process invoices.
• Manage security permits and incident reports.
• Manage service contracts as requested by Property Managers.
• Prepare monthly reports.
• Collaborate with the Property Manager on tenant satisfaction surveys.
• Supervise overdue rent collection in collaboration with the Property Manager.
• Assume responsibility for Junior Property Coordinators during their absence.
• Provide training and mentoring to Junior Property Coordinators.
• Perform other related tasks as required.

Skills

Real estate experience

Microsoft Office Suite

Education

College diploma in office administration

CPM certification

FMP certification

Tools

Microsoft Word

Excel

PowerPoint

Job description

Groupe-Mach in Montreal is seeking a Property Service Coordinator to manage tenant services, coordinate work orders with Building Technicians, and ensure effective communication between Technicians and the Property Manager.

You will maintain tenant files in Yardi, process purchase orders and invoices, generate monthly reports, and assist the Property Manager with tenant satisfaction surveys. The role also includes mentoring Junior Coordinators and stepping in during absences.