Leasing Manager

Townline Group of Companies; Victoria; On-site; CAD 60,000 - 70,000; Full time

Job summary

Townline Group of Companies in Victoria is seeking a Leasing Manager to lead our residential leasing team and drive occupancy across our portfolio. You will conduct tours, manage applicant communications, prepare lease documents, screen applications, and provide coaching to ensure exceptional customer service.

Flexibility to work weekends and evenings is required. Valid BC Rental Property Management License is required; 3–5 years of progressive leasing or property management experience is

Qualifications

• BCFSA Rental Property Management License required.
• 3–5 years of residential leasing/property management experience.
• Experience leading leasing or customer service teams.
• Familiarity with Yardi or CRM Flex software.

Responsibilities

• Schedule and conduct suite and community tours for prospective residents.
• Serve as primary contact for prospect, applicant and resident inquiries throughout the leasing process.
• Prepare lease agreements, addendums, and other leasing documents accurately and timely.

Skills

Team leadership

Customer service

Communication

Relationship building

Attention to detail

Education

BCFSA Rental Property Management License

Tools

Yardi

CRM Flex

Job description

Salary Range: $60,000.00 To $70,000.00 Annually

About Townline

Townline is an industry-leading Vancouver-based real estate developer with over 40 years of experience creating thoughtfully designed homes and communities across British Columbia. From townhomes and high-rise towers to mixed-use and alternative housing solutions, Townline is known for its commitment to quality, innovation, and exceptional customer care. With fully integrated in-house Development, Construction, Finance, Sales, Leasing, Customer Care, and Marketing teams, Townline is involved in every stage of the development process.

We are seeking a Leasing Manager to join our team in Victoria.The successful candidate will bring strong leadership and relationship-building skills while supporting the continued growth of our residential portfolio.

General Duties and Responsibilities of a Leasing Manager may include, but are not limited to:

Property Tours and Showings:

• Schedule and conduct suite and community tours for prospective residents.
• Highlight property features and amenities during tours.
• Follow up with prospective residents to answer questions and address concerns.

Prospect and Resident Communication:

• Serve as a primary point of contact for prospect, applicant, and resident inquiries throughout the leasing process.
• Respond to phone calls, emails, and written correspondence promptly and professionally.
• Communicate leasing requirements and move-in details to prospective and incoming residents, including deposits, resident insurance requirements, move-in inspections, and elevator booking procedures.

Lease Documentation and Coordination:

• Prepare lease agreements, addendums, and other leasing documents accurately and in a timely manner.
• Review lease terms and conditions to ensure compliance with company policies and regulations.
• Coordinate lease signings and ensure all required signatures and documents are obtained.

Application Screening and Processing:

• Process rental applications and conduct background and credit checks.
• Communicate leasing requirements and application procedures to prospective residents.
• Database Management and Recordkeeping

Administrative Support:

• Support the leasing team with day-to-day administrative tasks, including filing, document preparation, and record management.
• Provide administrative support that helps ensure smooth and efficient leasing operations.

Team Management and Leadership:

• Oversee the leasing team’s day-to-day activities, coordinating schedules, assigning tasks, and ensuring appropriate coverage for tours and prospect inquiries.
• Provide training, coaching, and ongoing support to strengthen leasing skills, property knowledge, and customer service.
• Monitor lead follow-up, application progress, and database accuracy to ensure consistent execution of leasing procedures.
• Support the team in meeting leasing targets by reviewing performance, identifying challenges, and recommending improvements.
• Foster a positive, inclusive team environment that encourages collaboration, accountability, and open communication.
• Provide regular updates to management on team performance, staffing needs, and issues requiring additional support.

Requirements:

Valid Rental Property Management License issued by the BC Financial Services Authority (BCFSA)

Minimum 3-5 years of progressive experience in residential leasing, property management, or a related field.

Proven experience leading, coaching, and developing leasing or customer service teams.

• Familiarity with Yardi, CRM Flex, or similar software preferred.
• Strong communication and interpersonal skills.
• Ability to work flexible hours including weekends and evenings.
• Reliable transportation

Ability to work flexible hours, including evenings and weekends, to support leasing activities and resident events as needed.