Property Manager

Tricon Residential; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Property Manager to oversee urban multi-residential properties in Toronto. In this pivotal role, you will manage daily operations, enhance resident experiences, and ensure financial performance. Your leadership will foster a strong community and drive team development while maintaining high-quality standards. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this opportunity is perfect for you. Join a forward-thinking company that values innovation and community engagement in the heart of one of North America's fastest-growing cities.

Qualifications

• 5+ years in property management with luxury portfolios.
• Strong knowledge of building systems and contract negotiations.

Responsibilities

• Oversee property operations, leasing, budgeting, and compliance.
• Lead a customer-focused team to enhance resident experiences.

Skills

Customer Service

Conflict Resolution

Problem-Solving

Communication Skills

Team Management

Financial Management

Adaptability

Education

University or College Degree

Tools

Microsoft Office

Yardi

Job description

Founded in 1988, and headquartered in Toronto, Tricon Residential is one of North America’s preeminent rental housing providers.

Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Residential Toronto

Job Description

The Property Manager plays a key role in managing urban multi-residential properties, ensuring exceptional service and resident experiences. This position oversees daily operations, team development, and financial performance while maintaining high-quality standards. The ideal candidate thrives in a fast-paced environment, is proactive, and is committed to delivering outstanding resident service. As a leader, the Property Manager fosters strong relationships with residents, team members, and business partners, ensuring alignment with Tricon’s mission, vision, and values.

Essential Duties and Responsibilities:

Operations & Property Management

• Oversee all aspects of property operations, including team management, leasing, budgeting, forecasting, reporting, collections, renewals, contract management, expense control, hiring, and training.
• Ensure compliance with company policies, industry regulations (Ontario Residential Tenancies Act, Landlord and Tenant Board, Fire Code, etc.), and health & safety standards.
• Manage repairs, maintenance, and preventative upkeep, ensuring all work is completed efficiently and documented.
• Authorize work and purchase orders within approved limits.
• Conduct regular inspections and follow-ups to address deficiencies promptly.
• Collaborate with the Maintenance Manager on suite turnovers to ensure quality and policy adherence.
• Work with Leasing and Revenue Managers to optimize renewals and leasing strategies.

Resident Experience & Community Engagement

• Lead a customer-focused team to provide best-in-class service to residents, visitors, and contractors.
• Foster a strong sense of community through proactive resident engagement and high-quality resident events.
• Address inquiries, feedback, and concerns professionally, ensuring a positive resident experience.
• Promote a culture of hospitality and excellence among staff.

Leadership & Team Development

• Motivate and develop on-site teams and third-party vendors to achieve high performance.
• Ensure team alignment with company vision and strategy, driving innovation and accountability.
• Support staff in resolving issues and encourage collaboration across departments.
• Recruit, train, and mentor team members, fostering a positive and productive work environment.
• Engage in industry associations to stay informed on best practices and trends.

Financial Management & Performance

• Prepare and manage annual operating budgets and monthly forecasts.
• Oversee rent collection, legal processes, and financial reporting to ensure accuracy and compliance.
• Maintain detailed invoice approvals, ensuring all financial deadlines are met.
• Analyze and review operating statements, variance reports, and property performance metrics.
• Manage vendor negotiations to achieve optimal pricing and service quality.

Qualifications:

• Professional demeanor with a strong commitment to customer service.
• High integrity, discretion, and confidentiality.
• Strong conflict resolution, problem-solving, and decision-making abilities.
• Self-motivated, proactive, and adaptable to changing priorities.
• Effective communicator with excellent written and verbal skills.
• Ability to thrive in a fast-paced environment, managing multiple projects efficiently.

Minimum Requirements:

• University or college degree (real estate specialization preferred).
• 5+ years of experience in property management, with a track record of success in luxury portfolios.
• Proven experience managing and developing teams (5+ direct reports).
• Strong knowledge of building systems and contract negotiations.
• Proficiency in Microsoft Office; Yardi experience is an asset.

Physical Demands:

• Frequently required to sit, talk, and hear.
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.

We are committed to fostering an inclusive and accessible recruitment process. If you require accommodations at any stage of the hiring process, please let us know, and we will work with you to meet your needs.