Assistant Property Manager

OMERS; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking an Assistant Property Manager to enhance tenant relations and oversee property operations. This role involves collaborating with the management team to ensure tenant satisfaction, managing lease agreements, and contributing to financial reporting. The ideal candidate will have a strong background in commercial property management, excellent communication skills, and a passion for fostering community connections. Join us to make a significant impact in a dynamic environment focused on growth and excellence.

Qualifications

• 3-5 years experience in commercial property management.
• University degree or college diploma in business or real estate.

Responsibilities

• Manage tenant relations and oversee lease administration.
• Prepare reports and support project management activities.

Skills

Commercial Property Management

Interpersonal Skills

Time Management

Communication Skills

Analytical Decision-Making

Problem-Solving

Financial Knowledge

Customer Service

Education

University Degree

College Diploma

Industry Designation (RPA, CPM)

Tools

Microsoft Office Suite

Job description

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise, and passion. A place where you can personalize your employee journey to be — and deliver — your best.

We are a leading global real estate investor, developer, and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships, and places, we generate meaningful returns for OMERS members, enhance value for our capital partners, and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

Why join us?

In this role, the Assistant Property Manager (APM) will collaborate with Yorkdale’s core retail management team on key site initiatives and projects while providing outstanding service to all property stakeholders.

Alongside the Senior Property Manager (SPM), the APM will support, oversee, and be accountable for site and tenant-related matters. In the absence of the SPM, the APM acts as back-up for that role. The APM has 1-2x direct reports.

As APM, you will be responsible for:

• Tenant/Customer Relations

• Establishing ongoing tenant relationships to understand tenant needs/concerns and to contribute to resolutions

• Working alongside the SPM on tenant management duties such as tenant event management, tenant welcome packages, store product launches

• Managing tenant onboarding/offboarding processes

• Overseeing the operational success of all aspects of ‘OxComm’, Oxford’s tenant-landlord communication platform

• Acting as a liaison between tenants and site teams

• Ensuring tenants are compliant with all centre policies and following up as necessary

• Resolving escalated customer concerns

Lease Administration

• Preparing and delivering notices to tenants with respect to lease administration

• Having thorough lease knowledge and ability to interpret lease clauses to ensure tenant adherence to requirements

Reporting

• Alongside SPM, ensuring all reports are prepared accurately and in a timely manner

• Completing monthly tenant sales and customer traffic analysis for various reports and meetings

• Coordinating the completion of Monthly Management Report (MMR) with applicable departments

• In conjunction with SPM, overseeing the 560 and 605 GL accounts, including completing accruals, reforecasting, budgeting, etc.

• Working with the SPM and Director, preparing quarterly meeting documents for co-owner meetings, core strategy meetings, and value creation plans, including participating in respective presentations

• Contributing to the annual budget preparation and quarterly reforecasting, reporting, and presenting

• Participating in bi-weekly leasing/RDC update meetings and presentations

Leadership

• Managing 1-2 Office Administrators supporting management office reception and duties

• Ensuring reception coverage is constant, and all policies and procedures are followed to ensure consistency and efficiency

• Supporting direct reports with escalated items related to their role

Project Management

• Working alongside SPM to develop and implement projects, reports, and presentations

• Leading the planning and execution of Yorkdale’s Cause Framework activities

• Maintaining vacant suites to Oxford standards and assisting the leasing team as required

• Providing assistance to the Senior Operations Manager and Retail Design and Construction teams during leasehold improvements and Landlord’s work processes

Experience & Skills:

• Minimum 3-5 years experience in commercial/shopping centre property management

• University Degree or College Diploma; focus in business or real estate considered an asset

• Industry designation (or enrolled) ideal (e.g., RPA, CPM)

• Strong interpersonal skills required to build relationships with tenants and management team

• Excellent time management skills with the ability to work under pressure and tight timelines

• Effective written and oral communication

• Demonstrates analytical decision-making and critical thinking

• Adept problem-solving and customer service skills

• Effective working financial knowledge

• Proficient with Microsoft Office Suite tools

• Capable of taking on progressive responsibilities related to property management

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and employee experience. This sense of belonging and connection is cultivated through our Employee Resource Groups, Purpose@Work committee, and employee recognition programs.