Property Claims Advisor

Allstate Canada; Canada; On-site; CAD 48,000 - 73,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Employee discounts (15% on auto and…)

Wellness allowance

Tuition Reimbursement

Student Loan Payment Matching Program

Job summary

Allstate Canada is seeking a Property Claims Advisor to handle homeowner claims with a technical focus. You will interpret policy wording, set reserves, and negotiate settlements while maintaining strong customer interactions.

The role requires 1–2 years of relevant experience; bilingual English and French is an asset. This remote position offers flexible work arrangements and opportunities to grow within a leading insurer in Canada.

Qualifications

• A minimum of 1-2 years relevant Claim Advisor experience.
• bilingual English and French is an asset.
• Prior insurance experience in automobile and property claims is preferred.

Responsibilities

• Promote customer centric values.
• Interpret insurance policy wording, determine coverages, and set reserves on claims.
• Investigate, negotiate, and settle homeowner claims by phone or written correspondence.
• Comply with Allstate policies and procedures.
• Adhere to regulatory requirements and thoroughly document files.
• Settle claims within personal authority and follow guidelines for higher claims.
• Maintain a caseload reflecting a Claim Advisor, Homeowner role.
• Communicate professionally with claimants, vendors and other insurers.
• Collaborate with a team of Homeowner Adjusters and Claims Assistants.

Skills

Communication

Customer Service

Detail-Oriented

Flexibility

Insurance

Prioritization

Problem Solving

Property Claims

Relationship Management

Residential Property

Time Management

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing, and we are actively looking to hire a Property Claims Advisor. Reporting to the Manager, Property Claims. The Property Claims Advisor position is technical in nature and focused on homeowner claim handling.

Who is Allstate

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation

Remote

Benefits To Joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeingPersonal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Accountabilities

• Promote customer centric values.
• Interpret insurance policy wording, determine policy coverages, and set reserves on all claims assigned.
• Investigate, negotiate, and settle homeowner claims or moderate to high complexity by telephone and/ or by written correspondence.
• Comply with best practices as set out in Allstate policies and procedures.
• Adhere to legislative and regulatory requirement and ensures files are thoroughly documented.
• Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority.
• Maintain a caseload reflective of a Claim Advisor, Homeowner and Take ownership and accountability to solve customer problems.
• Communicate and interact with claimants, vendors and other insurance companies in a professional manner.
• Work collaboratively with a team of Homeowner Adjusters and Claims Assistants.

Qualifications

• A minimum of 1-2 years relevant Claim Advisor experience.
• Bilingual is an asset – English & French.
• Prior insurance experience and knowledge in automobile and property claims preferred
• Strong critical thinking skills to identify strengths and weaknesses of claim

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Skills

Communication, Customer Service, Detail-Oriented, Flexibility, Insurance, Prioritization, Problem Solving, Property Claims, Relationship Management, Residential Property, Time Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.